NHS AfC:
Band 2ContractPermanent: Subject to successful completion of a 6-month probationary periodHoursPart time - 30 hours per week (15-30 hours per week available)Job ref914-BSA4831 SiteNewcastleTownNewcastleSalary£23,615 per annumSalary periodYearlyClosing03/11/2024 23:59
Job overview
An opportunity has arisen within Prescription Services on the Evening Shift in Newcastle for a number of Prescription Exemption Checking Team Members. These roles will be permanent (subject to successful completion of a 6 month probationary period) and the current hours for the Evening Shift are 4pm-10pm Monday to Thursday, 4pm-9pm Friday and 7am-1pm Saturday. Successful candidates have the choice to work between 15-30 hours per week and any hours worked after 8pm weekdays and any hours worked on a Saturday will attract an unsocial hours premium. Occasional attendance to the office may be required so you must live within reasonable travelling distance from Bridge House, Newcastle.
As part of the recruitment process, candidates who are invited to interview will be asked to complete a test prior to the interview. Tests and interviews will be held face to face in Bridge House, Newcastle.
In the Supporting Information section of the application form you must answer the following 3 questions:
1. Give an example of when you have completed a repetitive task. How did you keep yourself motivated?
2. Give an example of when you have worked under pressure or to tight deadlines
3. What is your understanding of the term ‘Quality’? Give an example of when you have had to be accurate in a task
Main duties of the job
The postholder will be required to input a range of data from prescription images to performance SLA's.
What do we offer?
4. 27 days leave (increasing with length of service) plus 8 bank holidays
5. Flexible working (we are happy to discuss options such as compressed hours)
6. Flexi time
7. Hybrid working model (we are currently working largely remotely)
8. Career development
9. Active wellbeing and inclusion networks
10. Excellent pension
11. NHS Car lease scheme
12. Access to a wide range of benefits and high street discounts!
Working for our organisation
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Detailed job description and main responsibilities
In this role, you are accountable for:
1. Key appropriate information, from image, where the intelligent character recognition software (ICR) has not automatically captured information or has detected a data conflict.
2. Input data, from image, either by entering Memory Codes or, where relevant, constructing alpha-numeric codes in a standardised format or by selecting from a list.
3. Phone contact may be required with stakeholders.
4. Identifies and communicates any non-routine technical or system issues to line manager.
5. Where required, process quality sampling checks and provide feedback to colleagues.
6. Perform all duties to the required level of output and accuracy.
7. Where required, may be requested to train, coach, and mentor new staff in the duties of the role.
8. Participate in, and contribute to, the Performance Appraisal Process.
9. Demonstrate an appreciation of Quality by complying with the Quality Management System, identifying, and recommending opportunities to improve working practices.
10. Responsible for the security of documents, information and equipment under their control and undertakes all duties with due regards to the terms of the Data Protection Act.
11. Undertake such other duties as may be required commensurate with pay band and experience.
Person specification
Qualifications
Desirable criteria
13. GCSE Grade C or above Maths and English (or equivalent).
Personal Qualities, Knowledge & Skills
Essential criteria
14. Self-Motivated
15. Able to work accurately and give attention to detail
16. Able to work to tight targets
17. Flexible approach to work
18. Able to learn and memorise information
19. Team worker
20. Discreet, confidential, organised
21. Able to cope with constant repetitive work
Desirable criteria
22. Good telephone manner
Experience
Essential criteria
23. Experience of working in a quality-controlled environment
24. Experience of following set procedures
25. Experience of using keyboard skills to input data information at speed
Desirable criteria
26. Experience of using reference manuals.
27. Data Entry
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.
We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
A copy of our Privacy Notice is available to view at the link below:
NHSBSA Privacy Notice
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