At our St Levan Surgery site - Receptionist required for busy surgery where we love cake and good humour!
Within our Reception team, we have 1 part time post on offer replacing one of our lovely receptionists that is retiring after many years with us. This post will be a 20-30 hours per week part time on a 4 week rota to include 1 Saturday in 6 (Saturday hours are 8.30-12.30). Flexibility to work overtime e.g. to cover for colleagues on annual leave is essential.
Main duties of the job
This post will include all reception duties from appointment management, phone calls, prescriptions, updating and filing medical records and actioning and sending emails etc.
You need to be able to deal with all cohorts of the general public - recognising the challenges that an individual's health can present.
Job responsibilities
The purpose of the role is to:
1. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
2. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
3. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
4. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies.
Duties and responsibilities may include any or all of the following:
1. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
2. Maintaining and monitoring the practice appointments system.
3. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
4. Processing and distributing incoming (and outgoing) mail.
5. Taking messages and passing on information.
6. Filing and retrieving paperwork.
7. Pulling notes and deducting patients and forwarding to Health Authority.
8. Summarising new notes received within the appropriate timescale.
9. Advising patients of relevant charges for private services, accepting payment and issuing receipts.
10. Having working knowledge of telephone/fax system.
11. Registering new patients, collating information that may be required prior to notes arriving.
12. Directing complaints in the appropriate manner.
13. Processing repeat prescriptions in accordance with practice guidelines.
14. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
15. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
16. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying and scanning.
17. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
18. Any other tasks allocated by managers/partners.
General Duties:
1. Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice.
2. All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements.
3. Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters.
4. The post holder is required to conform to all St Levan Surgery policies and to attend any training sessions as necessary.
This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager.
Person Specification
Qualifications
* General education to GCSE level or appropriate compensatory experience.
Experience
* 2 years dealing with the public; clerical duties & telephone work.
* Receptionist experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£11.44 an hour Starting pay - (pay is dependent on experience).
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