Restaurant Floor Manager - London
At Firmdale Hotels, we pride ourselves on creating luxurious and unique experiences for our guests across our boutique hotels in London and New York. Our Ham Yard Hotel, a vibrant and bustling destination in the heart of Soho, is renowned for its exceptional service, contemporary design, and dynamic dining scene. We are currently seeking a dedicated and enthusiastic Restaurant Floor Manager to join our esteemed team.
As the Restaurant Floor Manager, you will play a pivotal role in ensuring the seamless operation of our restaurant. Your primary responsibility will be to deliver an exceptional dining experience to our guests, consistently surpassing their expectations. You will be the key liaison between senior management and the restaurant team, ensuring clear communication and smooth coordination.
Responsibilities:
* Ensure high standards of food service are maintained, providing a memorable dining experience for our guests.
* Motivate and guide the restaurant team to achieve their best, fostering a positive and collaborative work environment.
* Maintain a customer-focused approach, addressing guest needs and resolving any issues promptly and effectively.
* Uphold the meticulous standards of presentation and detail that Firmdale Hotels is known for.
* Assist in the smooth running of daily restaurant operations, including managing reservations, overseeing the floor, and coordinating with the kitchen team.
What you Need:
* Proven experience in a similar role within a high-end restaurant or hotel environment.
* Strong leadership skills with the ability to inspire and motivate a diverse team.
* Exceptional attention to detail and a passion for maintaining high standards.
* Excellent communication and interpersonal skills.
* A genuine passion for delivering outstanding customer service.
What We Offer:
* Competitive salary plus service charge discussed at venue.
* Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
* Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
* Discounted cinema tickets, gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for recommending top talent
* Flexible scheduling without split shifts
* Dry cleaning service for work attire and discounted personal dry cleaning
* Enhanced holiday allowance based on length of service
* Season ticket loan for convenient commuting
* Ongoing training, professional development, and fully funded English lessons
* Regular social events, team activities, and fitness sessions
* Benefits like cycle to work scheme and annual long service awards
* One allocated paid day per year for volunteering work
* Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to Work 2024
* The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year - Helle Jensen - Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.