If you are looking to join NWSSP, please see the additional information below that may be of interest to you: - Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4 Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable. Job Overview An exciting opportunity has arisen for a Band 2 Warehouse Service Support Team Assistant based at Regional Stores Newport The post holder will be responsible for providing Customer Services Support to customers serviced by our Regional Stores Newport. Sets of daily tasks are to be undertaken such as; clerical and administrative support, courteous and efficient call handling from stakeholders via telephone or Action Point system. Data input via the Oracle WMS system, liaising with warehouse staff, effective stock purchasing, raising orders and discrepancies, liaising with suppliers. Working pattern will be fixed at 37.5 hours per week. Main duties of the job The successful candidate will have experience working in a busy office environment with an understanding Warehouse and Administrative Support within Supply, Logistics and Transport remit. Able to provide an efficient and professional service to meet NWSSP objectives. Be a team player with excellent communication skills, who will be required to adopt a flexible approach to any activities undertaken which will require the exercise of initiative, although also operating within procedural guidelines. Liaison with internal staff at all levels, Stakeholder's and external suppliers. Have experience of working within a busy office environment and be IT literate. Fixed term for 12 months to meet the needs of the service The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/ NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications And/or Knowledge Essential criteria NVQ Level 2 in Customer Services 3 GCSEs (English and Maths as a minimum) Experience Essential criteria Previous experience in customer services / purchasing environment Experience of working in a busy environment Desirable criteria Knowledge of Microsoft packages Working knowledge of quality systems and procedures Skills Essential criteria Ability to work to deadlines Ability to work on own initiative whilst away from the work base Excellent telephone manner Desirable criteria Able to prioritise own workload Work as a pro-active member of the team We are committed to flexible working and equal opportunities. If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly. Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage. When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted. To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge. Applicant requirements Welsh language skills are desirable Documents to download JD & PS English (PDF, 336.4KB) JD & PS Welsh (PDF, 512.6KB) Functional Requirements Form (PDF, 656.5KB) NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB) NWSSP - About Us (PDF, 6.6MB) NWSSP - Our Benefits 2023 (PDF, 487.5KB) NWSSP - Buddion (PDF, 491.0KB) PCGC -Amdanom (PDF, 6.7MB) Guidance Notes for Applicants April 2024 (PDF, 278.7KB) IMTP Summary 2024-2027 (PDF, 13.7MB) IMTP Summary 2024-2027 - Cymraeg (PDF, 13.7MB) Further details / informal visits contact Name Richard T Jones Job title Warehouse Service Support Manager Email address RICHARD.T.JONESWALES.NHS.UK