Human Resources Be aware of current employment law legislation Take lead responsibility in staff appraisals. Organise recruitment selection and training Deputise for the other members of the Management team. Maintain the practices employment policies and procedures to comply with all relevant employment legislation. Act as Line Manager to the Reception Team Managers and Admin Team Manager. Conduct appraisals and ensure effective and efficient working procedures are in place. Oversee the management of the reception and admin teams, and the non-clinical management of salaried GPs, ANPs and Practice Nurses. In conjunction with the team leaders, evaluate, organise and oversee staff induction and training, ensuring that all staff are adequately trained to fulfil their role Alongside the Management team, monitor skill-mix and deployment of staff Alongside the Management team, support and mentor staff, both as individuals and as team members Implement effective systems for the resolution of dispute and grievances which comply with current legislation. Financial Management Support the Finance Manager in the online accounting system, and provide additional support on payroll and NHS Pension Scheme arrangements. Oversee electronic payments at the practice, the till and petty cash. Oversee the Data team with regards to Enhanced Services returns on a monthly, quarterly and annual basis. Monitor service level agreement and confirm correct payments received. Organisational In conjunction with the Management team, convene meetings, prepare agendas, take minutes and ensure distribution of minutes as necessary. In conjunction with the Management team, develop practice protocols and procedures, review and update as required Ensure that practice premises are properly cleaned and that adequate fire prevention and detection and security systems are in place. Confirm that regular testing and maintenance of intruder and fire alarms has taken place. Arrange appropriate maintenance and calibration of practice equipment. In conjunction with the Management team, undertake an effective operational review of health and safety procedures within the practice and be responsible for effective security measures to protect the staff, practice members, patients and the general public. Manage the procurement of practice equipment, supplies and services within target budgets. In conjunction with the Management team, make sure that the practice has adequate disaster recovery procedures in place together with an up to date Asset Register. Maintain full and comprehensive insurance cover for the building and its contents, including public and employers liability. Ensure premises are fit for purpose. Develop and maintain a buildings repair and maintenance schedule to allow for the Partnership to plan for costs. Adopt a strategic approach to the development and management of patient services. In conjunction with the Management team, plan and deliver the Flu and Covid campaigns. Have a full understanding of the Quality and Outcomes Framework and in conjunction with the Management team ensure that standards are achieved. Oversee upload of organisational data onto the CQRS site by the end of the financial year. Keep abreast of new changes and opportunities in the NHS and produce workable solutions to liaise with the Partners. In conjunction with the Management team, ensure compliance with CQC. Information Management and Technology Confirm that the system is maintained in good condition and upgrades installed promptly. Ensure failsafe in line with Business Continuity is adhered to. Have an up to date understanding of practice IT and liaise with practice staff regarding its use and procedures. Be aware of and oversee the implementation of any new systems after discussion with the partners. Ensure adherence to the requirements of the GDPR, Caldicott Guidelines and Freedom of Information Act and maintain registration under the Date Protection Act. Act as Registration Authority Agent for the issuing of smartcards with correct user roles to all members of staff and partners. Keep information up to date. Ensure staff and partners comply with the Smartcard protocol. Oversee the Practice website ensuring that up to date information is available to patients and public. Act as Caldicott Guardian for the Practice. Ensure Senior Information Risk Officer is appointed and up to date with training. Comply annually with the Information Governance Toolkit. Act as IT support in the absence of the IT Support team. Practice Communication and Information Be aware of any CCG, Public Health, NHSE developments and inform the partnership. In conjunction with the Management team, organise and attend Partners Meetings. Take and circulate minutes arising from these meetings and ensure, in conjunction with the Chairman, that action is taken from matters arising. Receive any visitors to the Practice. Liaise with attached members of the wider team. In conjunction with the IT team and the Patient Experience Manager, regularly update the practice website. In conjunction with the Management team, run the Patient Participation Group, organising meetings, electing a chair, take minutes and distribute. Ensure good engagement and representation. Quality In conjunction with the Management team and the Patient Experience Manager, implement the Practice Complaints Procedure. Deputising for the Patient Experience Manager, investigate all complaints thoroughly and keep the partners informed as necessary. Keep the complaints log up to date. Wherever possible, facilitate a satisfactory resolution of any complaint received. Keep all documentation on file. In conjunction with the Patient Experience Manager, regularly audit the complaints and make any changes necessary to systems or processes where a need for improvement has been identified. Liaise with the Quality Manager at the ICB as necessary. Discuss complaints with the relevant team as necessary. Ensure Datix is completed for any Significant Events by the whole team. In conjunction with the Patient Experience Manager, review Datix incidents. Arrange Significant Event meetings, inviting staff as necessary. Update Datix incidents and submit to Quality Team. This Job Description will be reviewed periodically and may be amended according to the requirement of health care policies and job requirements. It is intended as a guide to the range of duties covered and should not be regarded as an inflexible specification and is not intended to be exhaustive.