Position Summary:
The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance. He/She implements systems improvements and instructs other IT staff in the resolution of complex issues. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/She is able to quickly and effectively solve issues as they arise. He/She is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He/She communicates effectively and displays high level of service standards.
Role and Responsibilities:
1. Execute Systems Administration Service Levels
* Monitor systems performance and usage, including response times.
* Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting.
* Communicate regularly with technical, applications and operational staff to ensure systems integrity and security.
* Determine the systems’ short- and long-term requirements.
* Manage systems report production.
1. Advise on System Capabilities
* Advise senior leaders on system concepts and functional capabilities.
* Provide technical advice to the team and clients on installation, setup configuration of systems.
* Interpret internal or external business issues and recommend solutions/best practices.
* Implement plans to make systems available to users in a shared, secure and controlled manner.
2. Develop New Systems
* Lead the development of new systems as per the system requirements.
* Design security and integrity controls.
* Conduct new systems testing and implementation.
* Define the system maintenance procedures.
* Analyse the use of new systems to identify enhancement needs.
* Lead research initiatives for the development of advanced and automated approaches for system administration.
* Optimise systems performance.
* Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security.
* Conduct regular system audits and upgrades.
* Develop automated processes to define, measure, and report on service quality, stability and capacity.
* Resolve issues.
* Oversee the assessment of risks to systems.
* Identify complex system issues to provide advisory to the stakeholders.
* Investigate the cause of systems issues.
* Resolve complex issues.
* Provide escalation support for issues presented by the user.
Requirements / Qualifications
* Degree in Computer Science, Engineering or equivalent.
* At least 5 - 8 years’ experience in developing, implementing and maintaining IT systems.
* Systematic in approach and familiar with enterprise level troubleshooting.
* Strong communication skills with stakeholders and ROs.
* Experience in healthcare applications preferred and/or willing to take up the challenges in a healthcare related industry.
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