Office Manager | Spire Manchester - Spire Histology Centre | Permanent
Spire Manchester are now recruiting an Office Manager to join our friendly team in the Histology Centre. This is an exciting time to join a team as it expands its services.
Spire Manchester Hospital is a £65m state-of-the-art healthcare facility offering you the opportunity to work across a wide variety of specialisms. You will be able to develop your clinical skills in a modern and progressive environment. The Manchester team currently consists of over 800 colleagues and we are rapidly expanding as we increase the scope of services we provide across our experienced and dynamic teams.
Duties and responsibilities
* To ensure a comprehensive, effective secretarial and clerical service is provided for the Unit by the development and implementation of administrative systems, procedures and policies. Including word processing, compiling statistics, Audio and copy typing, drafting routine correspondence, photocopying and filing.
* To be the lead contact and manage the reception environment.
* To support the SHC Manager, coordinate and supervise the workload of the team via rota support. Effectively plan for the provision of cover during authorised and unauthorised absence to ensure a high quality and efficient support service is provided to the multi-disciplinary team and service users.
* To monitor the generic e-mail boxes for the service.
* To be responsible for training of new admin staff.
* To have overall responsibility for ensuring appropriate procedures and protocols are followed in the admin office and to review and update local procedures as required.
* To undertake telephone and direct reception services including dealing with enquiries and taking accurate messages in the absence of relevant staff. This may involve dealing with service users, their families and carers in a distressed state.
* To process referrals, support in admission processes, manage diary systems and maintain service user records for the multi-disciplinary team according to their criteria/needs.
* To process and organise incoming and outgoing mail.
* To ensure all telephone and personal enquiries to the SHC are dealt with in a courteous, informative and helpful manner by the secretarial and office to promote and enhance the image of the SHC – Service user contact may have barriers of understanding.
* To provide high quality, effective and efficient secretarial support to the SHC Manager.
* To have due regard for confidentiality of all documentation and areas of work relating to role of secretary and office manager.
* To attend and minute take at team meetings as required or delegate these duties as appropriate.
* To attend and participate in meetings relevant to the running of the SHC where appropriate.
* To be responsible for the ordering of office supplies within the authorisation of the budget for purchasing of all materials required by the SHC as agreed by the SHC Manager. To delegate these responsibilities as required.
Who we are looking for
* GCSEs (or equivalent)
* Relevant qualification in business administration and/or customer service
* Relevant supervisory/management qualification
* Experience working in a competitive and commercial market place
* Previous experience in customer services/business support
* Working within a performance driven culture while maintaining safe standards.
* Supporting the commercial development of pathology services
* Working within a quality assurance and control culture maintaining safe standards.
* Positive working relationship with partners.
* Healthcare or allied experience
* Experience and track record of successful 3rd party supplier management
* Experience of independent sector
* Strategically commercial and familiarity with service developments.
* Experience of working in partnership with consultants
* Co-ordinating across teams and hospital laboratories.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
We commit to our employees' well-being through work-life balance, ongoing development, support, and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales, and Scotland, Spire Healthcare provides diagnostics, inpatient, day case, and outpatient care.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Sarah Whittaker on 07525887973 or e-mail sarah.whittaker@spirehealthcare.com.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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