Job Description
Business Delivery Manager
12 Month Fixed Term Contract
Hybrid - 3 days in Clapham, London / 2 days remote
As a Business Delivery Manager, you will be responsible for planning and delivering business tasks within a large technology re-platforming programme of work. Work includes co-ordinating with the programme steering committee regarding strategy decisions, user acceptance testing, leading the operational rollout.
Key Responsibilities:
* Be the driving force and a key team enabler for the successful migration to new Digital software and services. You will ensure these align with our overall strategic goals
* Ensure the scope of change is defined, understood and agreed by all key stakeholders, including business process change, data migration testing and user training.
* Create and own the business delivery plan - develop a detailed project plan with timelines, milestones, and resource allocation.
* Track and report on progress, and feed into the overall programme plan
* Identify potential risks – such as data loss or system downtime – and their mitigations
* Identify key stakeholders, including IT teams, business users and leaders and senior management.
* Regularly communicate project updates, timelines, and potential impacts to stakeholders.
* Set realistic expectations and address concerns promptly.
* Work closely with cross-functional teams, building the bridges between the TGG Digital Team, our partner ecosystem and various business functions (e.g Operations, Customer Services, Finance, Marketing, Trading, etc)
* Ensure a suite of comprehensive test cases are collaboratively created with appropriate end-user engagement
* Ensure feedback from UAT is used to make necessary adjustments.
* Lead the business change at the point of product launch
* Communicate changes to end-users, including training materials and documentation.
* Plan for comprehensive training to end-users to ensure they can effectively use the new system.
* Provide ongoing support and assistance during and after the migrations
About you:
* Ability to work in a collaborative and flexible way within a diverse team, including technical and business users, internal and external suppliers.
* Able to simply explain complex problems and switch between technical conversations and high level "storytelling" depending on audience
* Strong problem-solving skills and ability to logically analyse complex scenarios
* Commitment to service, completing tasks and to meeting challenging deadlines.
* Emotional intelligence - Critical for navigating complex stakeholder relationships and managing any tensions or conflicts that arise. The candidate should demonstrate self-awareness, empathy, and the ability to understand and manage emotions in both themselves and others.
* Proven background on delivering large scale programmes for the business.
* Excellent attention to detail and high level of accuracy regarding quality of own work and presentation is essential.
* Organised with ability to multi-task, prioritise, work quickly and to tight deadlines.
* Self-starter - able to independently run and prioritise your own workload daily and be accountable for owning and delivering work to completion.
* Continuous improvement mindset
Benefits:
* 25 days holiday + plus bank hols
* Pension is 5% employee and either 3 or 4% employer contribution depending on which scheme you opt for (auto-enroll or staff pension)
* Cycle to work
* Gym membership from day 1, spouse/friend membership after 6 months
* Single private medical insurance (after 6 months)
* Life Assurance 3x annual salary
* Up to 15% performance related bonus