Sales & Operations Assistant
Metro Rod South Yorkshire
Doncaster
8am-5pm Mon-Fri
£25,000 - £35,000 DOE + benefits
Metro Rod works with clients in the FM, Social Housing, Property Management, Retail, Industrial, and Leisure sectors. Despite being established for over 40 years, we are a fast-growing and dynamic business, part of the expanding Franchise Brands group.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. Our services are provided by over 60 franchisees with geographical coverage across the UK. We have a strong reputation for quality service and customer satisfaction.
Within the Waste & Water Services Division of Franchise Brands, we also have Willow Pumps and Filta, which focus on sewage pumps and commercial kitchen solutions. Together, these brands provide a complete one-stop shop for keeping water and waste flowing.
What does it entail?
This role is responsible for managing commercial relationships and overseeing operations across a specific location. The ideal candidate will be confident, with experience managing stakeholder relationships in a busy, fast-paced environment. Responsibilities include:
* Scheduling engineers' works – reactive, planned maintenance, and quoted works.
* Liaising with customers to arrange appointments and request uplifts.
* Assisting with creating quotes.
* Working on CCTV reports and quotes.
* Ordering parts for engineers.
* Handling incoming calls/emails and directing them to the relevant person.
* Collecting data on engineers’ performance and reporting to management monthly.
What do we look for?
* Experience in a scheduling/maintenance admin role.
* Resilience and adaptability.
* Customer-focused, enthusiastic, and a confident communicator.
* Excellent written and verbal skills.
* Competent IT skills, specifically in Excel.
* Strong administrative and organizational abilities.
* Collaborative, but able to work independently.
What will you get?
* Ongoing Health & Safety and skills training.
* Benefits scheme including discounts at various retailers.
* 21 days holiday, plus bank holidays.
* Training and development opportunities.
* A fantastic work culture.
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