Technical Sales Support Coordinator Role To provide after sales support to an international customer base. We are seeking an experienced and diligent individual with a good track record of working in the scientific or engineering industries. You will be working in a small, dynamic team, so it is important that you are flexible and self-motivated. The majority of customers are scientists and engineers, so some background and interest in science or engineering is desirable but not essential. Key areas of responsibility: Screening and logging customer enquiries including phone calls and emails Answering after-sales support cases, or escalating to the correct member of staff Keeping track of the progress and communicate internally and with customers Liaising with other departments on administrative matters of mutual importance Generating repair/service quotations Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe Monitoring repair turn around and keeping customers updated Coordinating various exhibitions and marketing events Providing administrative support to the Sales Team when required Knowledge, skills and experience: Experience in after sales support for technical or scientific products Proficiency with CRM software and Microsoft Office Knowledge of administration recordkeeping practices Outstanding organisational and multitasking skills Excellent written and verbal communication skills, as well as customer service skills Excellent interpersonal skills and a proactive approach towards problem-solving