We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.
To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
Customer Service Agent - Inbound
Monday - Friday
9am - 5pm
About the company:
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help thousands of people every month to confidently release cash from their homes.
About the role:
To provide the best experience for our customers we have dedicated Customer Service teams who provide outstanding outcomes to our lifetime mortgage customers. You may be on the telephony team taking calls from customers who want to look at switching their mortgage to a new rate or to move property, or you may be dealing with the administration of building work, probate or repayments. Whichever it is you will be providing above standard service, proving our amazing 4.5 stars Trustpilot reviews.
What we look for in our Customer Service Agents:
1. Experience of working within a telephone-based customer service led environment with inbound or outbound calls.
2. Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
3. Ability to multi-task and manage own workload in a fast-paced environment.
4. Good administration skills, working to deadlines and exceptional attention to detail.
5. First class communication skills, both written and verbal.
6. Handle all enquiries in a professional, positive and prompt manner.
7. Experience of working in the Financial Services industry, in particular mortgages, would be preferred but is not essential.
Benefits:
1. 23 days holiday, plus bank holidays. Rising to 28 based on length of service.
2. 1 charity day and 1 well-being day.
3. Simply Health.
4. Life Assurance.
Most of all we look for people who display and work around the core values of our business:
1. Ambitious - to break ground to help our customers enjoy a better retirement.
2. Supportive - relationships are key to everything we do.
3. Personal - going above and beyond to offer exceptional service.
4. Integrity - honest, true and transparent in all our relationships.
5. Responsive - whatever the challenge we'll deliver the right result.
6. Expert - experts in our field, our thirst for knowledge never stops.
Our purpose is to help people finance a better retirement.
Our mission is to be the UK's leading later life lending company.
Our connected portfolio of brands comprises of Key (The adviser), Key Partnerships (The partner), more2life (The lender) and Air Group (The Coach).
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