Job Title: Accounts Receivable Team Leader
Perm/Fixed Term: Permanent
Closing Date: 1st November 2024
Interview Date: 7th November 2024 (subject to change)
This post may close early due to high numbers of applications, so you are advised to apply promptly.
This role is to be part of the Shared Financial Services team. Your core role will be to supervise and manage the daily operations of the Accounts Receivable Team. You will monitor payments for the invoices for goods and services provided by the Trust to patients, employees and to NHS and non-NHS bodies; Credit Control of overdue accounts and due payment of invoices raised, to account accurately for the income received within the Trust's financial system.
Main duties of the job
* Ensure accurate and timely management of all accounts receivable aging components including billings, cash receipts, etc.
* Monitor and analyse customer account details for non-payments, delayed payments and other irregularities.
* Coordinate with sales and customer service departments to resolve billing and payment disputes.
* Prepare and present reports detailing accounts receivable status to company executives and managers.
* Ensure compliance with company policies and debt escalation procedures and maintain knowledge of industry trends and changes in laws or regulations.
* Train and mentor accounts receivable staff and conduct performance evaluations.
* Support the Finance Services Manager to lead the team whilst providing a quality and continually improving Financial Services service to the Foundation Group.
* Manage the Sales Ledger, Credit Control of overdue accounts and Debt Collection Agency processes for the recovery of outstanding payments from all sectors of business including NHS, Commercial and Private individuals within the Shared Financial Services, Clinical Services & Innovate.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever-evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in-house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job responsibilities
* To deputise for the Finance Services Manager as required on Financial Services issues.
* Support with mid-year and annual appraisals, objectives and review new staff with probation meetings.
* Adhere to mandatory training.
* Ensure the team adheres to mandatory training.
* Investigate any escalations that have been reported by the teams.
* Keep to the same practices and procedures in line with Shared Services, Clinical Services and Innovate. Suggest efficient ways processes can be improved. Ensures financial information is processed in accordance with procedures, and to account accurately for the income received within the Trust's financial system.
* Ensure that current procedure notes are maintained and assist with the creation of SOPs.
* Monitor, maintain and implement KPIs.
* Assist Finance Services Manager with tracking performance measures.
* Support the Finance Services Manager in the implementation and reporting of the relevant parts of the Accounts Receivable Management Policy and ensure that procedures are adhered to.
* Responsible for communicating and interpreting information on complex and sometimes sensitive financial issues. Provides advice on financial and corporate issues to non-finance managers.
* Support the Finance Services Manager with the Internal and External Auditors and be responsible for ensuring all working papers are of a high standard. Ensuring that all relevant audit recommendations in Accounts Receivable have been updated.
* Investigate Sales Ledger enquiries from debtors and budget holders, resolve outstanding disputes. Research problematic customer accounts and providing assistance and advice as required.
* The post holder must ensure procedures are in place to support the escalation steps for approved third party debt collection agencies acting on behalf of the Trust. Following Information Governance guidelines in safeguarding the sharing and storing of confidential information.
* Monitor and support assistants on litigation and enforcement steps, adhering to authorised thresholds and agreed Finance Control approval processes.
* Manage the Credit Control Assistants ensuring the day-to-day provision of the Accounts Receivable function is completed in a timely manner, resolving any anomalies.
* Requires and applies expert knowledge and experience of all finance systems and how they integrate e.g., Sales Ledger, Agreement of Balance, and Credit Control Portal. Interprets and applies this knowledge to ensure the correct functioning of these systems for overseeing the timely and accurate invoicing of customers and the handling of overdue payments according to Shared Services agreed procedures for periods and types of debt.
* Analyses aged debt information, aiding when required. Sometimes creates complex spreadsheets using advanced spreadsheet skills to provide ad hoc debtor status information to managers. Uses other software packages for specific purposes.
* The post holder is responsible for maintaining, monitoring, and reporting Shared Services inter-trust debt analysis reports for the Agreement of Balance.
* Oversee quarterly and year-end processes to align with NHS England recommended cut-off periods & Finance Control analysis procedures. Generating quarterly NHS Agreement of Balance Debtor Statements.
* Provide training to budget holders and internal finance staff on financial services issues.
* Any other duties commensurate with the grade of the post.
Please note that this list is not exhaustive, for more information please see the attached Job Description and Personal Specification.
Person Specification
Experience & Knowledge
* Proven work experience in an Accounts Receivable role OR a similar level of knowledge acquired through experience.
* In-depth knowledge and understanding of financial services and relevant payment collection procedures/principles.
* Experience of coordinating the work of more junior staff in the section.
* Financial Services experience in NHS.
* Understanding or working knowledge of the NHS AOB exercises.
Qualifications & Professional Training
* AAT qualified OR Educated to degree level, plus training for recognised professional financial qualification or a similar level of knowledge acquired through experience. Experience and expertise in a range of Income and payment recovery focused areas (e.g. analysis of aged debt and balances, debt recovery escalation including litigation, sales ledger monitoring and reporting), finance computer systems and finance related training and learning programs/courses.
* Vocational Training.
* Finance related training and learning programs/courses.
Skills & Abilities
* Expert user of Financial Systems and databases and Excel.
* Depth and extent of knowledge.
* Demonstrable evidence of influencing and persuading.
* Highly numerate and analytical.
* Good report writing skills.
* Understanding of current NHS structures and key policies especially IFRS and Foundation Trusts.
* Knowledge of acute hospital environment.
* Ability to lead and motivate staff.
* Analyses financial data. Analyses, investigates and resolves financial queries and discrepancies/complex financial queries and discrepancies.
* Microsoft Access skills.
* Able to plan and prioritise workload effectively, to ensure weekly, monthly, quarterly, and annual financial timetables are met.
* Ability to deliver finance training to non-finance managers.
Personal Qualities
* Committed to Continuing Professional Development.
* Commands credibility and respect from operational managers and colleagues.
* Able to concentrate and work under pressure.
* Professional and reputation for integrity.
* Flexible and supportive work colleague.
* Commercially astute.
Other
* Knowledge and understanding of equal opportunities.
* Able to travel between sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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