Temporary Customer Service Advisor Pertemps Stoke are currently seeking a motivated and professional Temporary Customer Service Advisor to join our client’s team in the Stoke-on-Trent area. Key Responsibilities of this Customer Service Advisor role: - Respond to customer inquiries, resolve issues, and provide accurate information regarding products and services via phone, email, or online chat. - Handle customer complaints in a professional and timely manner, ensuring customer satisfaction is achieved. - Assist with the processing of orders and provide updates on delivery or service status. - Accurately input customer details and maintain comprehensive records of customer interactions and transactions. - Work closely with other departments to ensure customer queries are handled efficiently and effectively. - Maintain and report on customer feedback, trends, and service performance as needed. Skills required for this Customer Service Advisor role: - Previous experience in a customer service role is highly preferred. - Strong verbal and written communication skills, with a clear and friendly phone manner. - Able to handle challenging customer situations and find appropriate solutions quickly. - Accurate and thorough in documenting customer interactions and transactions. - Able to work effectively within a team environment, supporting colleagues when needed. - Comfortable using computer systems and customer service software; familiarity with Microsoft Office is an advantage. - Must be able to work rotational shifts (06:00-14:00 & 10:00-18:00, Monday to Friday). Details of this Customer Service Advisor role: - Salary: £25,000 per annum. - Temporary ongoing position - Free onsite parking - Hours of work: Rotational 6am-2pm & 10am-6pm Monday to Friday - Location: Stoke-on-Trent Please note that Pertemps will only contact applicants who have the relevant experience for the position. If you wish to discuss other opportunities, then please contact.