We are thrilled to offer an exciting opportunity for a ServiceNow Developer to join our Technology Services team. We are in a period of significant change and this role will play a pivotal part in our journey to deliver a great experience for our colleagues as we embark on an expansion of the use of ServiceNow to drive improvements across YBS. This is a hybrid role, where you can blend working from home, with office presence dependant on business requirements. About the role As ServiceNow Developer, you ll provide technical insights on the capabilities and best practices of the ServiceNow platform and obtain & analyse/ interpret business requirements to build sustainable solutions in ServiceNow. You will Translate business requirements into functional design, and propose API based solutions focused on usability and automation Align to product roadmap to ensure strategic alignment Identify areas of process and tooling improvement to provide necessary solutions Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes Support integration with third party systems and testing Coordinate and solve complex technical data and transformation issues Answer technical and application configuration questions Develop, maintain, and execute reports to ensure system operation meets performance targets Create and maintain system design and operations documentation Participate in daily scrum calls with scrum master and the customer About you You ll have a good understanding of the overall architecture of ServiceNow with professional experience developing on the ServiceNow platform including the creation, configuration, and /or customisation of ServiceNow products such as GR&C, SecOps. With a minimum ServiceNow Certified System Administrator (CSA) certification, you will have - Knowledge of the data model, workflows, and development best practices Experience developing & administrating on a ServiceNow Platform including working with Workflows, Flows, Business Rules, Script Includes, UI Policies, Client Scripts, Catalogue Items & Record Producers, Groups, Roles, Tables Good coding experience with XML, JavaScript, JSON, HTML, CSS etc Experience of working on the Employee Service Center ITIL Framework: Understanding ITIL (Information Technology Infrastructure Library) principles can help in aligning ServiceNow processes with best practices in IT service management Problem solving skills and experience of end-to-end development activities for a specific enhancement or project Excellent communication and people skills, along with the ability to work well in a team environment Ideally have additional certifications such as Certified Application Developer or Certified Implementation Specialist About us At YBS we don t have shareholders, we have members. We care about people and that includes you. So here, you ll be respected for who you are, you ll be able to bring your whole self to work, and you ll have everything you need to build a long and rewarding career. Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. Development. We want you to feel challenged here. Whatever your ambitions, we re committed to helping you develop your skills and move ahead in your career journey. From day one, we ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity. We re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you ll go the extra mile to help our members, you ll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that s why we ll contribute up 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you re excited about this role and want to be part of the YBS team, apply now to send us your application. Want more information? If you have any questions about this role, please contact Mike Peel on recruitmentybs.co.uk