Bank - Day Controller / Planner - Bedfordshire/Stevenage
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About
Great healthcare requires great people. That's why we are doing everything we can to recruit committed, skilled people and to make sure we support our new and existing employees, so they choose to stay with us.
Rated outstanding for caring by the Care Quality Commission (CQC), The East of England Ambulance Trust covers six counties - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. We cover 7,500 square miles and serve a population in excess of 5.8 million people. With such a diverse geographical area, we cover busy cities, rural locations and seaside resorts and our services are tailored to meet the needs of each community's differing medical and environmental needs.
We offer a great working environment and a comprehensive employment package which ranges from professional support to benefits for you and your family.
In return for your skill, commitment and energy, we offer a full induction programme, continuing professional development, and the opportunity to work with a highly dedicated team across the east of England.
You will also have the chance to shape the service: our frontline clinicians and other colleagues have unique insights about how we can improve the quality of our care and our working environment.
All this is underpinned by a dedicated quality improvement team to coordinate our efforts to support our frontline staff.
Key details
Location: Bedford & Stevenage PTS Control Room
Address: Hammond Road / Babbage Road
Town: Bedford / Stevenage
Postcode: MK41 0RG
Contract type & working pattern: Bank, various shifts covering between hours of 0600 - 2200 Monday to Sunday
Salary: £24,071 - £25,674 per annum pro rata
Grade: (NHS AfC: Band 3)
Job Overview
We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.
Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
You will need a calm approach under pressure, have geographical knowledge of working areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.
We are looking for individuals that are able to cover shifts in both Bedford and Stevenage Control Rooms, so having your own transport and residing locally would be beneficial.
There will be an initial training program that you will be required to commit to on commencing the role, this may require you to travel to any of the following sites: Epping, Chelmsford, Bedford and Stevenage.
Detailed Job Description And Main Responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer.
Qualifications
Essential criteria
* English and Maths GCSE Grade C or Equivalent
Desirable criteria
* Previous SPLA experience
Skills
Essential criteria
* Excellent Organisation and Communication Skills
Desirable criteria
* Experience in planning
Knowledge
Essential criteria
* Knowledge of Geographic areas
Desirable criteria
* Knowledge of PTS
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups.
If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team.
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