General Information
Salary: £28,312 - £30,011
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: Loughborough
Region: East Midlands
Closing Date: 24-Feb-2025
Post Type: Permanent
Civil Service Grade: EO
Number of jobs available: 3
Job ID: 2878
Job Description
Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team delivers excellent administrative support and customer service to service users, mediators, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, helping people and businesses access potentially life-changing justice.
Spread nationally over several sites, our Courts and Tribunal Service Centres (CTSCs) deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences), and supporting audio video hearings.
We’re looking for individuals who are committed to public service and making a difference in people’s lives. If you are interested in developing a career with a real purpose, please apply.
Your role
Leading your team, you’ll focus on the team’s area of work, ensuring that work is prioritised and organised, and your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators, and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change, and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills through our HMCTS leadership offer.
This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
Your skills and experience
* Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
* Experience of working in an administrative role in a customer-focused environment.
* Excellent communication, organisational, and prioritisation skills.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
For a full job description, please read the supporting document included below before applying.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full-time working hours are 37 hours per week. MoJ welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits including:
* Annual Leave: 25 days on appointment increasing to 30 days after five years’ service.
* Pension: The Civil Service offers a choice of pension schemes.
* Training: Extensive range of training and development opportunities.
* Support: A range of ‘Family Friendly’ policies and access to flexible benefits.
Contact Information
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference.
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