Job Title: IT Support Engineer Location: Mayfair, London (Onsite) Salary & Benefits: £40,000 Applause IT are hiring for an IT Support Technician for a luxury travel management company based in Mayfair, London. Their business delivers high-touch corporate and leisure travel services to an international client base, underpinned by a high-availability IT setup. The IT Support Engineer will take ownership of day-to-day IT issues across the business and manage all hardware and software infrastructure, acting as the first point of contact for both internal users and external partners. This role includes a combination of reactive IT support and long-term technology planning, ensuring all systems remain current and fit for purpose. Responsibilities include: Providing all IT support across the business, including hardware and software troubleshooting. Setting up systems and onboarding new staff. Maintaining and updating the company website in coordination with a marketing agency. Procuring, installing, and maintaining new technology and related equipment. Managing office infrastructure, including printers, workstations, deliveries, and facilities.The successful IT Support Technician will have: Experience in an MSP environment, ideally at Level 2. Exposure to MAC-level projects, both remote and onsite. Strong knowledge of IT systems including: Active Directory, PowerShell, Windows Server, Hyper-V Office 365, Azure AD, Exchange Server Microsoft Intune, AutoPilot, SonicWall, VPNs SCCM, patching, cabling, and common backup/recovery tools Competence with both Windows and Mac operating systems. A proactive, solution-focused attitude and strong attention to detail.Benefits: Central London office location Opportunity to work closely with decision-makers Hands-on exposure to a broad range of technologiesClick Apply Now if you're interested in this IT Support Engineer position and ready to take ownership of IT operations in a boutique, high-performance environment. Job Types: Full-time, Permanent Pay: £35,000.00-£40,000.00 per year