Are you an organised and collaborative individual who is fed up with their customer service role?
Do you like the idea of making a positive impact on the lives of 1000’s of individuals across London?
Recruit with purpose is supporting a leading housing association in London who are looking for a Repairs Customer Services Advisor to join their team and be there for the customers when they need us most.
About the Role:
In this role, you’ll be the first point of contact for customers reporting repairs, ensuring their homes remain in the best possible condition. You’ll work collaboratively with teams across the organisation to resolve issues efficiently and professionally.
Good communication, organisation skills are a must for this role, being the 1st point of contact you will be representing this housing association.
They have a wonderful working culture, making it a very friendly and collaborative place to work. This is a fantastic opportunity to start a long-lasting career in a rewarding and purposefully driven industry.
What You’ll Be Doing:
* Handling customer repair queries with empathy and efficiency
* logging and tracking repair requests using our internal systems
* Coordinating with repair teams and contractors to ensure timely resolutions
* Managing your workload effectively, prioritising urgent requests
* Providing excellent customer service and keeping customers updated on progress
What We’re Looking For
* Strong customer service skills and a desire to help people
* Excellent organisational and time management abilities
* Confidence using IT systems and adapting to new technologies
* A collaborative team player who can work well with different departments
* Ability to prioritise tasks and manage a busy workload
What is on offer:
* Up to £29,210
* Initially 5 days on site – once training completed it will be 4days in office 1 day remote
* Generous pension match scheme up to 11%
* 29days holiday + bank holidays
* Simplyhealth health plan (healthcare, dental, opticians)
They are looking to interview week commencing 24th of February.
If this role sounds like it could be a good fit for your next opportunity, I would love to hear from you.
Please respond to this advert or get in touch via: Alex@recruitwithpurpose.co.uk
Look forward to hearing from you.