We have an exciting opportunity for an Operations Coordinator to join the Operational & Technical Services department of the leading national provider of trusted risk management, Lucion Services. This is a full-time, permanent role based out of our Head Office in Gateshead; we are offering a salary between £23,795 - £25,000 depending on experience.
Role Responsibility
Providing assistance nationally to technical site colleagues, management and multiple key commercial clients in any areas of client liaison and contract administration for our key accounts. You will be providing trusted centralised support by embracing new technology and change, ensuring your work is always of a high quality with results being right first time and delivered on time.
The duties of the Operations Coordinator consist of:
* Day to day management of multiple key contracts in all contract related administration
* Dealing with client requests accepting work orders, scheduling, and progress reporting
* Arranging site access with clients, tenants and equipment subcontractors
* Diary management and scheduling of survey appointments
* Managing and uploading data to client portals and third-party asbestos management systems
* Ensuring contract SLA’s are met, KPI’s are achieved, and maintaining client trackers
* Attending client meetings and systems training sessions (travel may be required)
* Reception duties including receiving inbound calls, dealing with clients both face to face and over the telephone
* Option to undertake additional industry specific qualifications (BOHS P402) in order to progress and undertake additional technical tasks such as data entry and report quality assurance
* Any other reasonable ad-hoc duties as requested by members of the Operational and Technical Services management team
The Ideal Candidate
What knowledge and skills you possess:
* Educated to GCSE Level or equivalent
* Excellent verbal and written communication skills
* Exemplary organisational and planning skills
* Demonstrable customer service skills
* IT literate, experience of using third party data systems/portals desirable but not essential as full training will be given
What behaviours you demonstrate:
* Work well as a part of a team, providing assistance, support and updates where required, and using your own initiative if working alone
* Strong work ethic, and the ability to work effectively and intuitively
* Proactive and organised approach to completing multiple tasks within required deadlines
* Flexible and adaptable approach (including out-of-hours working and travelling away)
* Able to offer constructive suggestions for improvement
* Customer-focused
Package Description
We know that people are at their best when they are in a positive working environment, where they are encouraged to use their skills and where they have the opportunity to progress and become fulfilled. We want to attract and retain quality people so we have put together the following package of benefits:
* Basic salary between £23,795- £25,000 depending on skills and experience - reviewed annually
* 33 Days Annual Leave including bank holidays and 3 days Christmas shutdown
* Employer matched pension
* Life assurance
* Reward platform – ‘Being Lucion’, which includes a wellbeing centre, cycle to work scheme, and discounts/cashback from over 800 retailers.
* Employee Assistance Programme
* Supportive family policies – including enhanced parental leave.
About the Company
Lucion is a purpose-driven, beyond net-zero company, dedicated to protecting people from hazardous environments and protecting the environment from the impacts of people.
Lucion has 6 business units operating within the group, Lucion Services, Radiation Protection Services, Environment and Sustainability, Geo Environmental, Surveying and Geospatial and Infrastructure.
The very nature of what we do ensures that our values are embedded in our daily work and so, has established a clear culture of Integrity, Innovation, Sustainability, Trust and Commitment.
When you join Lucion, you join more than just a set of work colleagues. We are a like-minded community with a shared vision to protect people and planet.
Lucion is proud to be an equal opportunities employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
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