Additional Information Job Number 25068564 Job Category Rooms & Guest Services Operations Location Residence Inn Aberdeen, Guestrow, Aberdeen, Scotland, United Kingdom, AB10 1ASVIEW ON MAP (https://www.google.com/maps?qResidence%20Inn%20Aberdeen%2C%20Guestrow%2C%20Aberdeen%2C%20Scotland%2C%20United%20Kingdom%2C%20AB10%201AS) Schedule Full Time Located Remotely? N Position Type Management Residence Inn by Marriott located within the newly built vibrant Marischal Square district in the City Centre of Aberdeen is recruiting a full time Front of House Manager to help assist with front office duties and food and beverage services. In the heart of town, our hotel is minutes from Union Street. At Residence Inn Aberdeen we'll make sure you are supported in your role and are welcomed into our culture. We welcome extended-stay guests and families whether for business or leisure with a perfect combination of style and convenience creating a home-from-home experience. Our hotel consists of 126 spacious suites including bedroom, separate living area with work space and a fully equipped kitchen for a comfortable stay in Aberdeen. Role Overview: Front of House Manager for the rooms division including a Food and Beverage outlet serving only breakfast and drinks. The role is the only Operational Head of Department on property full time and is key in administering front office functions and supervising staff daily. Front of House areas include Guest Services/Front Desk, Breakfast and Kitchen team and liaising with Engineering on guest room issues. Position directs and works with managers and employees to carry out procedures ensuring an efficient running of the hotel operation. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Core Activities: - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. - Encourages and building mutual trust, respect, and cooperation among team members. - Serving as a role model to demonstrate appropriate behaviors. - Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. - Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Perks you deserve: - Discounted room rates for you, as well as your friends & family worldwide. - Discount on food & beverage at Marriott hotels worldwide. - Marriott benefit hub providing discount at many huge brands - Personalised training and development opportunities. - Wellness programmes. - Free meals on duty. - Uniform Provided - Many more At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.