Job summary We are seeking an experienced and dynamic Practice Manager to lead our dedicated team at Woodstock Bower Surgery. The successful candidate will be responsible for the overall management of the practice, ensuring the delivery of high-quality care to our patients. Key responsibilities include overseeing day-to-day operations, staff leadership, and compliance with NHS regulations. You will work closely with GPs, healthcare professionals, and administrative staff to maintain and enhance practice performance. The role requires excellent communication, organisational, and problem-solving skills, alongside a strong understanding of primary care operations. Key Responsibilities: Manage practice operations and staff. Oversee financial performance, budgeting, and reporting. Ensure compliance with NHS standards and policies. Develop and implement strategies for service improvement. Maintain effective patient and stakeholder communication. Qualifications and Experience: Proven experience in practice or healthcare management. Strong leadership and financial acumen. Familiarity with NHS systems and regulations. Main duties of the job The main duties of this role involve managing day-to-day operations, ensuring efficient workflow, and supporting team members in achieving their objectives. You will be responsible for coordinating tasks, monitoring progress, and addressing any issues that arise to maintain productivity. Additionally, you will work closely with other departments, facilitate communication, and contribute to strategic planning to drive overall success. The role also includes overseeing project timelines, ensuring quality standards, and fostering a collaborative and positive work environment. This position requires strong organisational skills, problem-solving abilities, and effective leadership to guide the team towards meeting goals. About us Woodstock Bower Surgery is a dynamic and welcoming GP practice committed to delivering high-quality patient care. Our dedicated team comprises skilled doctors, nurses, HCA's and a strong reception/telephony and administrative team who work collaboratively in a supportive and friendly environment. We pride ourselves on fostering a culture of respect, teamwork, and continuous professional development, ensuring everyone feels valued and motivated. Our team is passionate about creating a positive atmosphere where both staff and patients feel comfortable and cared for. With a focus on innovation and excellence, we provide opportunities for ongoing learning and career growth. Joining our team means becoming part of a community that prioritizes patient well-being while supporting each other to achieve personal and professional goals. Date posted 06 January 2025 Pay scheme Other Salary Depending on experience Based upon experience Contract Permanent Working pattern Full-time Reference number A4398-25-0000 Job locations Kimberworth Road Rotherham S61 1AH Job description Job responsibilities Operational Management: Oversee the daily operations of the practice, ensuring a high standard of service delivery and patient care. Develop and implement operational policies and procedures to enhance efficiency and effectiveness. Manage appointment scheduling systems, ensuring optimal use of resources and minimal patient wait times. Coordinate the maintenance of the practice's facilities and equipment, ensuring a safe and welcoming environment for patients and staff. Financial Management: Prepare and manage the practice's budget, monitoring income and expenditure to ensure financial sustainability. Handle financial planning, including forecasting, reporting, and cost control measures. Oversee billing, coding, and financial transactions, ensuring compliance with relevant regulations and accuracy in financial records. Liaise with accountants, auditors, and financial advisors as necessary. Human Resources Management: Lead and manage the practice team, including recruitment, training, and performance management. Foster a positive and collaborative work environment, promoting staff well-being and professional development. Ensure compliance with employment law, health and safety regulations, and practice policies. Conduct regular staff meetings, appraisals, and professional development reviews. Patient Care and Quality Assurance: Ensure the delivery of high-quality patient care services, continually monitoring and improving patient satisfaction. Implement and oversee quality assurance processes, ensuring compliance with clinical governance and regulatory standards. Handle patient complaints and feedback, resolving issues promptly and effectively. Collaborate with clinical staff to develop and implement patient care initiatives and health promotion activities. Strategic Planning and Development: Work closely with partners and stakeholders to develop and implement the practice's strategic plan. Identify opportunities for service development and expansion, ensuring the practice meets the evolving needs of the community. Stay abreast of changes in healthcare regulations, policies, and technologies, adapting the practice accordingly. Represent the practice at external meetings, events, and networks, building relationships with key stakeholders. Information Technology and Data Management: Oversee the implementation and maintenance of IT systems, ensuring data security and compliance with GDPR. Manage electronic health records, ensuring accuracy, confidentiality, and efficient access for staff. Analyse practice data to inform decision-making, performance monitoring, and strategic planning. Essential Skills and Qualifications: Proven experience in a management role within a healthcare setting, preferably in general practice. Strong leadership and people management skills, with the ability to motivate and inspire a diverse team. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Strong financial acumen, with experience in budgeting, financial planning, and reporting. Exceptional communication and interpersonal skills, with the ability to build relationships with staff, patients, and external stakeholders. Proficiency in healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office Suite. Understanding of healthcare regulations, clinical governance, and quality assurance processes. Desirable Skills: Formal qualification in healthcare management or a related field. Experience in change management and process improvement within a healthcare setting. Knowledge of medical terminology and clinical procedures. Familiarity with marketing and business development in a healthcare context. Benefits: Competitive salary commensurate with experience and qualifications. Comprehensive benefits package, including healthcare, pension contributions, and employee wellness programs. Opportunities for professional development and career progression. Flexible working arrangements to support work-life balance. Supportive and inclusive workplace culture that values teamwork and collaboration. Regular team-building activities and social events. Access to cutting-edge technology and resources to support your role. Job description Job responsibilities Operational Management: Oversee the daily operations of the practice, ensuring a high standard of service delivery and patient care. Develop and implement operational policies and procedures to enhance efficiency and effectiveness. Manage appointment scheduling systems, ensuring optimal use of resources and minimal patient wait times. Coordinate the maintenance of the practice's facilities and equipment, ensuring a safe and welcoming environment for patients and staff. Financial Management: Prepare and manage the practice's budget, monitoring income and expenditure to ensure financial sustainability. Handle financial planning, including forecasting, reporting, and cost control measures. Oversee billing, coding, and financial transactions, ensuring compliance with relevant regulations and accuracy in financial records. Liaise with accountants, auditors, and financial advisors as necessary. Human Resources Management: Lead and manage the practice team, including recruitment, training, and performance management. Foster a positive and collaborative work environment, promoting staff well-being and professional development. Ensure compliance with employment law, health and safety regulations, and practice policies. Conduct regular staff meetings, appraisals, and professional development reviews. Patient Care and Quality Assurance: Ensure the delivery of high-quality patient care services, continually monitoring and improving patient satisfaction. Implement and oversee quality assurance processes, ensuring compliance with clinical governance and regulatory standards. Handle patient complaints and feedback, resolving issues promptly and effectively. Collaborate with clinical staff to develop and implement patient care initiatives and health promotion activities. Strategic Planning and Development: Work closely with partners and stakeholders to develop and implement the practice's strategic plan. Identify opportunities for service development and expansion, ensuring the practice meets the evolving needs of the community. Stay abreast of changes in healthcare regulations, policies, and technologies, adapting the practice accordingly. Represent the practice at external meetings, events, and networks, building relationships with key stakeholders. Information Technology and Data Management: Oversee the implementation and maintenance of IT systems, ensuring data security and compliance with GDPR. Manage electronic health records, ensuring accuracy, confidentiality, and efficient access for staff. Analyse practice data to inform decision-making, performance monitoring, and strategic planning. Essential Skills and Qualifications: Proven experience in a management role within a healthcare setting, preferably in general practice. Strong leadership and people management skills, with the ability to motivate and inspire a diverse team. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Strong financial acumen, with experience in budgeting, financial planning, and reporting. Exceptional communication and interpersonal skills, with the ability to build relationships with staff, patients, and external stakeholders. Proficiency in healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office Suite. Understanding of healthcare regulations, clinical governance, and quality assurance processes. Desirable Skills: Formal qualification in healthcare management or a related field. Experience in change management and process improvement within a healthcare setting. Knowledge of medical terminology and clinical procedures. Familiarity with marketing and business development in a healthcare context. Benefits: Competitive salary commensurate with experience and qualifications. Comprehensive benefits package, including healthcare, pension contributions, and employee wellness programs. Opportunities for professional development and career progression. Flexible working arrangements to support work-life balance. Supportive and inclusive workplace culture that values teamwork and collaboration. Regular team-building activities and social events. Access to cutting-edge technology and resources to support your role. Person Specification Experience Essential Experience: Management Experience in a Healthcare Setting Minimum of 3 years of experience in a management role within a healthcare practice, clinic, or related environment. Financial Management Proven experience in budgeting, financial reporting, and managing practice finances. Staff Supervision and Development Experience in recruiting, managing, and developing a team, including performance management and staff training. Regulatory Compliance Demonstrated understanding and experience with healthcare regulations, compliance standards, and risk management. Patient Experience Improvement Track record of initiatives to enhance patient satisfaction and service delivery. Desirable Experience in a specialised healthcare field Qualifications Essential GCSE's 5 A-C Desirable A degree in Business Administration, Healthcare Management, or a related field, or an equivalent qualification or experience. Person Specification Experience Essential Experience: Management Experience in a Healthcare Setting Minimum of 3 years of experience in a management role within a healthcare practice, clinic, or related environment. Financial Management Proven experience in budgeting, financial reporting, and managing practice finances. Staff Supervision and Development Experience in recruiting, managing, and developing a team, including performance management and staff training. Regulatory Compliance Demonstrated understanding and experience with healthcare regulations, compliance standards, and risk management. Patient Experience Improvement Track record of initiatives to enhance patient satisfaction and service delivery. Desirable Experience in a specialised healthcare field Qualifications Essential GCSE's 5 A-C Desirable A degree in Business Administration, Healthcare Management, or a related field, or an equivalent qualification or experience. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Woodstock Bower Surgery Address Kimberworth Road Rotherham S61 1AH Employer's website https://woodstockbower.co.uk/ (Opens in a new tab)