Direct message the job poster from King's College London
About Us
Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are. We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes. Our learners study with us from across the world, choosing when and where they study, working around their schedules. We are a dynamic team with ambitious growth targets in a priority area of development for King’s. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing. Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well. As part of King’s trial of hybrid working, all team members can work remotely for part of the week if they wish. Join us as we open futures and unlock potential.
About The Role
As a Student Support Advisor at King’s College London, your mission is to champion an exceptional front-line service for online distance learners. You know what it takes to study online, at distance, and the skills and support students need to thrive. Driven by a passion for providing an extraordinary experience, Advisors are committed to differentiated support that exceeds all expectations. From arrival to proud graduation, the Advisor will personalise support by building strong relationships with their caseload of students. Through a coaching approach, you will empower students to develop resilience, set goals, and navigate challenges with confidence. This includes being a one-to-one, first point of contact for students who might be struggling or in need of extra support, which in turn enables them to stay on track and succeed. The role also involves an element of supporting fun, engaging events that foster a sense of belonging and community. The team liaises closely with other departments and faculties to fully support students and ensure their connection with King’s College is wholly positive and one that lasts a lifetime. The Student Support Advisor role is responsible to a Student Support Team Leader. All postholders must be willing to work a shift pattern, on rotation and including weekends between the hours of 7am and 7pm. This is a full time position and you will be offered an indefinite contract.
About You
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential Criteria
* Customer service qualification and/or relevant skills and experience acquired during relevant work experience
* Strong working knowledge of MS tools such as Outlook, Excel, Word
* Ability to respond to questions and enquiries where the answer may not be immediately clear, including handling service complaints and compliments
* Highly driven and organised, with the ability to handle both proactive and reactive workloads
* High attention-to-detail, including accurate maintenance of CRM and record keeping
* Strong communicator and able to build relationships, able to articulate complex information to a diverse body of students from different cultures and backgrounds
* Ability to work both autonomously and collaboratively as a team
Desirable criteria
* Prior experience providing support to postgraduate students
* Experience working with a Customer Relationship Management system (CRM)
* Experience of coaching
* Experience of working with virtual learning environments (VLEs)
Downloading a Copy Of Our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages. Interviews are due to be held on week commencing March 17th. We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK.
Grade and Salary: £32,979 - £36,396 including London Weighting Allowance
Job ID: 108506
Close Date: 10-Mar-2025
Contact Person: Anni Vaino
Contact Details: anni.l.vainio@kcl.ac.uk
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries
* Higher Education
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