Job summary
The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for a full-time administrator/ receptionist. This role is cross-site covering our busy ophthalmology reception desks at both hospitals and working in the administration pod at St Helier Hospital.
This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. The post holder will support administrative functions relating to our patients' care pathways including answering telephones, booking new and follow up appointments, monitoring the outpatient waiting list and working on the reception desks as required. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.
Main duties of the job
If you are an experienced IT literate administrator or receptionist with excellent customer service skills seeking a fresh challenge in a fast-paced, friendly service, this could be your role.
Duties are varied and include checking in emergency and elective patients; booking and rescheduling appointments and minor surgeries; arranging diagnostic tests; answering telephones; monitoring waiting lists, and other administrative functions. The office core hours are between 8 am - 6 pm Monday to Friday.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Date posted: 28 March 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £28,622 to £30,225 a year per annum inc HCAS (Outer)
Contract: Permanent
Working pattern: Full-time
Reference number: C9343-25-0358
Job locations: St Helier Hospital, Carshalton, SM5 1AA
Job description Job responsibilities
Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.
Person Specification
Quality of application Essential
* High standard of spelling, grammar and punctuation
* Demonstrates common sense and initiative
Qualifications Essential
* Minimum of grade C Maths and English GCSE / equivalent
Desirable
* Evidence of self progression and training
Knowledge and experience Essential
* Demonstrates understanding of role
* Previous experience in relevant administrative role
* Demonstrates customer service skills
Desirable
* Cerner or other PAS experience/ IT based role
* Knowledge of NHS RTT timelines
* Relevant NHS experience
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Epsom and St Helier University Hospitals NHS Trust
Address: St Helier Hospital, Carshalton, SM5 1AA
Employer's website: https://www.epsom-sthelier.nhs.uk/work-for-us
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