Job Description:
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This is an exciting opportunity to join DX Network Services Limited as a Customer Service Director, driving our customer service operations and leading a high-performing team. The successful candidate will have a proven track record in customer service management, strong leadership and analytical skills, and the ability to collaborate effectively with cross-functional teams.
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Main Responsibilities:
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* Develop and execute comprehensive customer service strategies, leveraging data analysis and industry insights to inform decisions.
* Lead and manage a team of customer service representatives, fostering a culture of excellence and continuous improvement.
* Collaborate with cross-functional teams to identify and resolve complex customer issues, ensuring timely and satisfactory resolutions.
* Analyze customer feedback and performance metrics to optimize service delivery and drive business growth.
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Requirements:
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* Proven experience in customer service management, preferably in a logistics or parcel services industry.
* Excellent leadership and communication skills, with the ability to inspire and motivate teams.
* Able to analyze complex data and make informed decisions, driving business outcomes.
* Degree in Business Administration, Marketing, or related field.
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Salary Range:
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* A competitive salary range: £55,000 - £65,000 per annum, commensurate with experience.