1. Overseeing the customer services teams
2. Training and managing Customer Service Assistants and Representatives
3. On-boarding and training new employees
4. Setting customer satisfaction targets and working with the team to meet targets consistently
5. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
6. Creating customer loyalty programs to increase revenue and improve client retention
7. Establishing customer service policies and procedures
8. Staying updated on developments in the customer services field