NSHI Ltd is seeking a dynamic and results-driven Client Relationship Manager to join the team
Responsible for the account management of NSHIs existing pharmaceutical/NHS customers. This maybe as part of the CSO division or via pharmaceutical company sponsorship, either by joint-working donations or collaborate working, including joint working.
Maintain, manage and provide first point of contact customer support and day to day running of account(s).
Key Role and Responsibilities
Support onboarding of new clients transition clients from the new business team into the account management team
Support project management of the implementation of new projects agreed with the clients
Deliver account and project KPIs and profit margins
Work on account projects autonomously as dictated by the business
Engage with the client(s) to understand and support their business and help grow our relationship with them
Hold regular meetings with your account and client representatives, to report on delivery and support agreed KPIs and objectives
Work with your account team and client(s) to identify customer opportunities and maximise revenue
Liaise and pass potential opportunities to the Business Development team to explore
Support the BD team in opening conversations with existing clients
Create client invoices where appropriate/necessary
Deliver a flexible and adaptable service which meets local customer/client needs
Other Responsibilities
To attend senior management meetings, reporting back to the NSHI board on activities carried out by the account(s) managed
Recruitment and selection of new staff based on capacity needs, project needs and geographic requirements, as the business develops
Work on additional projects as dictated by the business
Achieve satisfactory service levels for the client(s) managed
Undertake training/assist with all training as required
Deliver against agreed business objectives and internal key performance indicators
Deliver projects to deadline and on budget
Complete paperwork as and when required by the business
Adhere at all times to the current ABPI Code of Practice
Experience
Educated to degree level/equivalent
Experience within the pharmaceutical industry/NHS of the disease area(s) in managed account(s)
Project management experience
Client Management and relationship building
Experience in creating and implementing a business plan
Strong business focus with a proven track record of delivering results in either the NHS or commercial sector
Successful track record and background of consistent personal and professional achievement at account management level
Key Competencies
Business planning
Understanding of the Pharmaceutical Industry & Procurement processes
Understanding the NHS structure & commissioning of services
Presentation skills
Organisation and planning/prioritising skills
Communications skills
Team player and cross functional worker
Have the ability to find solutions to problems
Can work under own initiative
Motivated and committed to the role
Commercial awareness
Smart and professional appearance
Interpersonal skills
Leadership skills
Networking skills
Acts with integrity and as a credible ambassador for NSHI ensuring effective delivery of customer service, quality standards and targets through team working
Adaptable to changing circumstances, communicating effectively, contributing constructively and remaining focused under pressure
Customer focused
Maintain knowledge and understanding of the ABPI Code of Practice
Must have the ability to and be prepared to travel both nationally and globally if required
Current UK full driving licence with a maximum of 6 penalty points
Computer literate with Microsoft Word/Excel/Outlook
Ability to operate at board level in a complex private sector organisation
Liaising with all internal and external Staff/Clients/Suppliers/Accountant
Willing to undertake any duties within capability as and when required
Undertake any training needs which have been identified by self or others to improve knowledge and understanding to support continuous development within the role
Benefits
Company car or car allowance
Company events
Company pension
Health & wellbeing programme
On-site parking
Private medical insurance
Store discount
Work from home
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