Job summary Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Main duties of the job Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team. About us We are a small friendly practice located 5 miles east of Sheffield and on the south edge of Rother Valley Country Park. We have a list size of 8600 patients. Date posted 13 March 2025 Pay scheme Other Salary £12.29 an hour Contract Permanent Working pattern Full-time Reference number A1846-25-0000 Job locations 209 Sheffield Road Killamarsh Sheffield S21 1DX Job description Job responsibilities The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception/Practice Manager, dependent on current and evolving practice workload and staffing levels: Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions and pathology links in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager Ordering, re-ordering and monitoring of stationery and other supplies when and if requested Dealing with clinical and shredding waste and operatives Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Arranging transport for patients where appropriate To provide cover for members of the administrative and secretarial team during periods of sickness and annual leave. Job description Job responsibilities The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception/Practice Manager, dependent on current and evolving practice workload and staffing levels: Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions and pathology links in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager Ordering, re-ordering and monitoring of stationery and other supplies when and if requested Dealing with clinical and shredding waste and operatives Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Arranging transport for patients where appropriate To provide cover for members of the administrative and secretarial team during periods of sickness and annual leave. Person Specification Qualifications Essential Educated to O level, GCSE grade C or above in English, or equivalent experience Experience Essential Excellent communication, both written and verbal, and interpersonal skills. Ability to multi-task Be personable and professional in approach Ability to use IT systems Ability to work within a small team Self motivated and proactive Be flexible and responsive to the changing needs and priorities of the team/practice Ability to cover for colleagues absence at short notice An awareness of and commitment to Equal Opportunities. Desirable Good negotiating skills and the ability to be assertive when necessary. Ability to use a computerised clinical system. Ability to demonstrate initiative Person Specification Qualifications Essential Educated to O level, GCSE grade C or above in English, or equivalent experience Experience Essential Excellent communication, both written and verbal, and interpersonal skills. Ability to multi-task Be personable and professional in approach Ability to use IT systems Ability to work within a small team Self motivated and proactive Be flexible and responsive to the changing needs and priorities of the team/practice Ability to cover for colleagues absence at short notice An awareness of and commitment to Equal Opportunities. Desirable Good negotiating skills and the ability to be assertive when necessary. Ability to use a computerised clinical system. Ability to demonstrate initiative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Killamarsh Medical Practice Address 209 Sheffield Road Killamarsh Sheffield S21 1DX Employer's website http://www.killamarshmedicalpractice.co.uk/ (Opens in a new tab)