Are you a dynamic leader with a passion for driving efficiency, optimising processes, and delivering exceptional results? If so, we have the perfect opportunity for you!
The Role:
As our Operations Manager, you'll play a critical role in ensuring smooth day-to-day operations while driving initiatives to enhance performance. You'll lead a team, optimise workflows, and contribute to the growth and success of our business.
What We're Looking For:
* Proven experience in operations management or a related field.
* Strong leadership and team management skills.
* Exceptional problem-solving abilities and attention to detail.
* Excellent communication and interpersonal skills.
Main Duties of the Job
What You'll Do:
* Oversee and manage daily operations to ensure efficiency and effectiveness.
* Develop and implement process improvements to enhance productivity.
* Lead, motivate, and support your team to achieve departmental goals.
* Monitor budgets, forecasts, and KPIs to ensure financial health.
* Collaborate with cross-functional teams to drive company objectives.
* Ensure compliance with company policies and industry regulations.
About Us
Water Meadow Surgery is an NHS general medical practice committed to excellence and continuous improvement. Our mission is to be an outstanding practice, providing a service that we would want to receive if we were visiting a GP practice. We are located in Chesham in the leafy Chilterns, on the Metropolitan Line, with local grammar schools.
Job Responsibilities
To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, premises and health and safety management, optimising efficiency and overall performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Operations Manager is responsible for:
* Supporting the Practice Manager in the day-to-day operations of the practice.
* Overseeing the Patient Services Team and the Administration Team and supporting operations of the practice ensuring staff achieve their primary responsibilities.
* Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
* Supporting staff development, providing guidance and direction.
* Identifying and delivering team training where required.
* Implementing and embedding an effective staff appraisal process and completing staff appraisals.
* Reviewing and updating all administrative policies and procedures.
* Developing, implementing and embedding efficient office processes and procedures.
* Championing continuous quality improvement.
* Coordinating the provision of staff ensuring sufficient cover is provided for periods of leave and other staff absences.
* Ensuring all staff are legally and gainfully employed.
* Acting as the lead for recruitment including pre-employment checks and DBS.
* Evaluating, organising and overseeing the staff induction programme.
* Implementing systems to ensure compliance with CQC regulations and standards.
* Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
* Ensuring the staff implement the practice-wide approach to the management of all patient service matters.
* Handling low-level complaints about support services and systems.
* Overseeing the day-to-day operations of the premises.
* Management of the premises, including health and safety risk assessments and ensuring building compliance & managing contracts for services.
* Providing functional IT support including providing a support service to all staff, resolving issues with IT systems and equipment and providing training to all staff as required on the effective use of all systems.
Person Specification
* We are looking for someone who preferably has extensive experience working in general practice.
* Proven experience of successfully managing teams.
* Excellent communication skills - written and oral.
* Polite and confident.
* Flexible and cooperative.
* Excellent interpersonal skills.
* Motivated and proactive.
* Ability to use initiative and judgement.
* Forward-thinker with a solution-focused approach.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
* Confident, assertive and resilient.
* Ability to drive and deliver change effectively.
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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