Job Opportunity: Front Office Team Member at voco Zeal Exeter - Science Park
Hourly Rate: £12.21 per hour, 40 hours per week
Are you passionate about delivering excellent guest experiences and committed to sustainability? Join us at voco Zeal Exeter Science Park, a premium 4-star hotel located at the entrance of Exeter Science Park, home to leading science, technology, engineering, maths, and medicine businesses.
Our hotel features 142 stylish bedrooms, a restaurant and bar showcasing local produce, a mini gym, gardens, and versatile meeting spaces. We are a 100% electric hotel with a car park equipped with 12 EV charging points.
Your Role and Responsibilities
1. Provide a warm and genuine welcome to all guests, setting a positive tone for their stay.
2. Respond to guest inquiries confidently and offer information about hotel services, facilities, and local area attractions.
3. Work within the Front Office team in a fast-paced environment, handling guest interactions on a daily basis.
4. Uphold our commitment to sustainability by understanding and promoting our carbon reduction initiatives. All team members are encouraged to participate in Carbon Awareness training and contribute ideas to reduce emissions.
5. Work flexible shifts, including evenings and weekends, as part of our 7-day operation, with shift patterns discussed at interview.
6. Participate in career development opportunities, including nationally recognized apprenticeships and brand training.
Benefits We Offer
* Exclusive hotel discounts for you, friends, and family, including rooms from just £30 B&B and 50% off dining.
* Free meals while on duty and access to high-street discounts.
* Cycle to Work Scheme with up to 40% savings on bikes.
* Generous refer-a-friend bonuses starting at £250.
* Health and wellbeing support, including wellness activities, Employee Assistance Programme, and Healthcare Cash Plans from £5/month.
* Career growth through fully funded apprenticeships and internal development programs.
* Recognition through monthly and annual service awards.
Join Our Team
Valor Hospitality is an equal opportunities employer welcoming applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age. We operate 34 hotels across the UK, with ambitious plans for growth, including three new luxury 5-star hotels opening in 2024.
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