Relationship Executive (London & South East)
Community spirit. Ceaseless ambition. Passion that just keeps growing.
Salary: £26,000 - £28,000 plus benefits
Reports to: Divisional Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week (open to flexible working and compressed hours)
Location: Home based. This role covers London & South East and candidates must be based within 20 miles of the border.
Closing date: 19 November 2024
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: Competency based interview
Interview date: From the week commencing 2 December
At Cancer Research UK, we exist to beat cancer. Our Relationship Executives inspire and engage with our communities to enable us to raise the funds we need to continue this life-saving research.
What will I be doing?
* Manage initial and ongoing contact for low, mid value and light touch relationships including individuals, fundraising groups, corporate organisations, and Will writing service acquisitions within the region.
* Provide excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value.
* Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long-term loyalty and increase propensity to leave a gift in their Will.
* Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team.
* Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long-term relationships, including legacy journeys.
* Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets.
* Work with wider divisional team and drive supporter recruitment and re-engagement.
* Ensure supporter records are entered and maintained on systems and associated pipelines.
What are we looking for?
* Experience of providing excellent customer service with great organisational and time management skills.
* Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone.
* Good listening skills to build effective and valuable relationships with supporters.
* Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues.
* Build internal networks for collaboration and knowledge sharing across the region and department.
* Excellent attention to detail and experience of entering and managing data in a database system.
* Ability to use database to identify warm supporters to transition to relevant teams across the wider team.
Our organisation values are designed to guide all that we do:
* Bold: Act with ambition, courage and determination.
* Credible: Act with rigour and professionalism.
* Human: Act to have a positive impact on people.
* Together: Act inclusively and collaboratively.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview.
For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. Please contact recruitment@cancer.org.uk as soon as possible if you need any adjustments.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
About Us
As the world’s largest independent cancer research charity, we conduct research into the prevention, diagnosis and treatment of the disease. Our aim is to see 3 in 4 people survive cancer by 2034 and our staff are integral to achieving that ambition.
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