Hours: Full Time - 42 hours - Variable Shift Pattern
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Job Description
About the Role:
We are a facilities management company seeking an organized and dedicated Helpdesk Administrator to join our team in Denton, Manchester. Working on a 4 on 4 off shift basis, you’ll play a crucial role in supporting various contracts, handling helpdesk inquiries, planning, and scheduling maintenance tasks efficiently across our multi-desk setup.
Responsibilities
Key Responsibilities:
1. Act as the main point of contact for client inquiries, ensuring prompt responses and service excellence.
2. Efficiently schedule and coordinate tasks, balancing multiple contracts and priorities.
3. Provide helpdesk support to ensure smooth operations, liaising with internal teams and contractors to meet client needs.
4. Maintain and update records for ongoing and completed work, tracking progress and logging updates accurately.
Essential Qualifications/Skills
1. Prior experience in a helpdesk, planning, or scheduling role, preferably in a facilities management environment.
2. Strong organizational skills and the ability to manage multiple tasks simultaneously.
3. Excellent communication skills, both written and verbal, with a client-focused approach.
4. Familiarity with multi-desk operations and experience working across various contracts is an advantage.
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
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