Description About the Role Getting Stuck In is one of our key values, and were looking for new Team Members who love doing just that We are looking for new team to join us as Guest Services Team Member Plus As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation as well as deliver a fantastic service to our guests while they are enjoying their holiday with us. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area. We put the fun back in to our guests holiday so if things arent going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with. Live in accommodation is available for these roles. Key Responsibilities Were looking for fast paced and motivated individuals who love to get stuck in and learn. We are looking for team with great communication skills who enjoy helping people, A team player who supports your colleagues while they support you. You will need a great telephone manner including being confident at offering solutions to our guests. We use different systems to log jobs and feedback for our guests so being confident on a computer is a must. We will provide you with all the support and training you need to ensure you develop the skills to work confidently in all areas relevant to your role. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. About Butlin's At Butlins, were all about fun, excitement, and adventure by the bucketload For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins