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Service Delivery Coordinator Energy and Utility Independent Assessment Service
Join EUIAS as a Service Delivery Coordinator and ensure exceptional end-point assessment experiences in the energy and utilities sector.
* Location: Hybrid/Solihull (2/3 days per week in office)
We work closely with employers, training providers, and stakeholders to ensure that apprentices receive rigorous, industry-relevant assessments that uphold the highest standards. Our assessments contribute to the development of a skilled workforce, ensuring that the sector continues to meet the essential needs of over 68 million people in the UK every day.
About the role
As a Service Delivery Coordinator, you will play a key role in ensuring that our end-point assessment (EPA) process runs smoothly and efficiently.
You will be responsible for scheduling and coordinating all EPA activities, serving as the primary point of contact for training providers, employers, and assessors throughout the assessment journey.
In this role, you will:
* Work closely with customers to plan and schedule EPA activities, ensuring clarity and transparency at every stage.
* Manage the coordination of EPA logistics, including arranging assessors, distributing assessment materials, and overseeing learner records.
* Act as the first point of contact for customers, providing timely and accurate information, advice, and guidance.
* Ensure that customers meet all EPA requirements, as outlined in the Operational Brief and EPA Specification.
* Support the registration and qualification processes by maintaining accurate records for approved centres and processing learner results and certifications.
* Deliver outstanding customer service in line with EUIAS’s commitment to excellence.
Who we are looking for
We are looking for a proactive and organised individual who is passionate about delivering exceptional customer service. You should be someone who enjoys building strong relationships with customers, colleagues, and stakeholders, ensuring that they receive the best possible experience.
The ideal candidate will:
* Have excellent communication skills and the ability to engage confidently with customers at all levels.
* Be highly organised, with experience managing multiple tasks and deadlines in a fast-paced environment.
* Show great attention to detail, ensuring that all processes are followed accurately and efficiently.
* Be comfortable working independently, using initiative to solve problems and take ownership of tasks.
* Demonstrate strong IT skills, particularly in Microsoft Office (Word, Excel, and Teams).
* Ideally have experience in an administration or customer service role, preferably within an awarding organisation or assessment body.
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