Saffron Health Partnership is looking for a Patient Liaison Officer (PLO) to join our Patient Services Team. The position is for 6 months to cover maternity leave working 35 hours a week working Monday to Friday in our Biggleswade and Sandy sites.
Main duties of the job
* Answering, navigating and forwarding incoming phone calls, using a complex appointments system, in a large office, with many interruptions.
* Signposting patients to the most appropriate service.
* Greeting patients at a busy reception.
* Providing basic and accurate information in-person and via phone/email.
* Performing other clerical duties such as emailing, photocopying, and scanning documents.
* Accepting, issuing, and handing out letters, completed forms, specimen bottles.
* Advising patients of practice procedures.
* Handing out dispensed medication to patients when required.
* Registering new patients.
About us
We are a long-established surgery with over 22,000 patients. We a very friendly team serving patients from our 3 sites in Biggleswade, Sandy and Langford.
The patient services team is made up of experienced and supportive team and led by the patient services manager. Day-to-day support will be given by a team leader. With that in mind, if you would like to be considered for this role please do apply. For an informal chat please contact Sam Herbert at Samantha.Herbert2@nhs.net
Job responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification
Experience
* Excellent communication skills, with a clear and polite telephone manner.
* Ability to show personal resilience in a fast paced, sometimes challenging environment.
* Experience of working with the public, being sensitive and empathic in distressing situations.
* Confidence to work as part of a team and ability to think on your feet.
* Strong IT and administration skills.
* Providing a professional and effective service to patients.
* Previous experience of working in a reception or administrative role in a GP Surgery.
* Providing telephone and face-to-face access for patients to book, cancel and check appointments.
* Experience of SystmOne.
Qualifications
* None
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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