Merkur Bingo - Team Member - Part Time - Lowestoft
Position: Team Member
Hours Per Week: 24
Pay Rate: £11.56 - £12.56 per hour
Night Rate: £12.56 per hour 11 pm - 6 am
Do you have experience in retail or hospitality? Does working in a customer-driven environment appeal to you? Would you like a role with excellent career prospects? If you have answered yes to all the questions, we would like to hear from you!
Job Purpose:
To ensure day-to-day operation of a licensed gaming centre, including but not restricted to ensuring that:
* Company operating standards are adhered to;
* Marketing/promotional activities/events are delivered correctly to the customer;
* Physical and personal security is maintained;
* Excellent customer relations are built and maintained;
* Venue is operated in accordance with LCCP;
* Acts as the responsible person for the venue when rota’d to do so; or in the event of unexpected absence.
Main Responsibilities and Key Tasks:
Operational:
* To ensure that the venue housekeeping is of the highest possible standard at all times, regularly cleaning floors, walls and other surfaces.
* To routinely clean all gaming centre equipment both before and during trading hours.
* To ensure that all cleaning is completed in line with company policy, including toilets.
* To issue customers with change as required and control any personal float allocated, in accordance with company procedures.
* To ensure service rounds and refreshments are offered in line with brand guidelines.
* To assist with pre-collection/midweek collection procedures as directed if required.
* To acquire and maintain a high level of machine knowledge both product and technical.
* To complete machine PPM process in accordance with the prescribed schedules.
* To ensure that all machines in the venue are playable; small fixes, as defined by the Company, are to be fixed if you are trained and certificated by the Company to do so.
* To report machine faults in line with Company procedures.
Security:
* To ensure that no person under the age of 18 years gains access to the venue in accordance with current legislation.
* To monitor the actions and behaviour of customers, noting any suspicious behaviour.
Health and Safety:
* To ensure that all health and safety procedures are adhered to, reporting any potential hazards.
Administration:
* To assist with any administration as required to 100% accuracy.
Promotions:
* To ensure that all promotions are run legitimately and in accordance with current gaming legislation.
Customer Service:
* To promote the Company in a positive manner when dealing with internal and external customers.
* To respond positively, promptly and appropriately to all customer requests.
* To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
* To maintain a high standard of personal presentation ensuring the brand dress code is adhered to at all times.
Other:
* To carry out any other reasonable duties as required.
In keeping with the accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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