We are seeking a highly skilled Retail Operations Manager to join our team at ellenor, a hospice charity providing palliative and end-of-life care in Gravesend.
Job Summary: As a Retail Operations Manager, you will play a crucial role in leading the shop team to achieve strategic objectives and targets, while ensuring compliance with company policies and procedures.
About Us: ellenor values inclusivity and focuses on providing high-quality services with compassion and care. We offer professional development opportunities and a comprehensive benefits package, including a pension scheme, employee assistance program, discount schemes, and more.
Key Responsibilities:
* Collaborate with the Head of Retail to run the retail shop
* Ensure the team is delivering as per the strategic plan and in line with company policies and procedures
* Monitor and evaluate the performance of the shop
* Oversee retail property management matters, ensuring compliance and maintenance of property databases
Essential Requirements:
* Proven experience in managing, supporting, and resourcing a team through setting and monitoring objectives and targets
* Proven experience in managing budgets
* A good understanding of retail management and the challenges of working within the voluntary sector
Benefits:
We offer a generous annual leave allowance and a comprehensive benefits package that includes a pension scheme, employee assistance program, discount schemes, and much more. You will also have access to ongoing training and development opportunities to enhance your skills and career progression.
Salary: £22,704 - £23,741 per annum (dependent on experience)
Location: Swanscombe, DA10 0AB