Main Duties and Responsibilities of the Post: Dealing with Patients Be a first point of contact for patients both face to face and on the telephone, documenting as necessary Managing the appointments system; booking, amending and cancelling appointments and dealing with home visit requests in line with practice protocol Managing patients enquiries and giving simple advice or signposting to the appropriate service. Administration Managing the filing system Accurately recording information on the computer database Liaising with other Health Care professionals Handling patient registrations and adding them to the computer system Dealing with incoming mail/emails including electronic consultations appropriately and in a timely manner Checking SystmOne tasks and processing accordingly Dealing with incoming hospital results in a timely manner Prioritising workload and using judgement and experience to determine the relevant urgency Communication Establishing and maintaining effective lines of communication with the GPs and Practice Manager as well as communicating clearly and effectively with colleagues to aid the smooth running of the Practice Communicate with patients in a sensitive, professional and appropriate manner Housekeeping: Opening and closing the practice premises and checking security, in line with practice protocol Ensuring GPs rooms are ready for the working day Tidying and re-stocking consulting rooms with leaflets as necessary Ensuring the reception and waiting areas are kept neat and tidy Maintain a tidy and professional work space Health and Safety: Carrying out Health & Safety checks as required To observe Health & Safety policies within the Practice Assisting in promoting and maintaining both their own and others Health & Safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practices policies and procedures relating to confidentiality.