We share an ambition to be recognised as the benchmark in all of our operations.
At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast-paced environment that’s 100% customer-focused.
We require a Retail Manager to support the Sales Manager in leading the Sales Team to provide an industry-leading customer experience to our new or used car customers, ensuring that they are presented with the best and most relevant information in order to assist them with a purchasing decision.
Key areas of responsibility will include:
1. Analysis and interpretation of sales data to develop and implement a plan to improve performance across key metrics.
2. Oversight of compliance.
3. Driving the standard in customer care by reviewing and coaching the sales team.
4. Responsibility for delivering volume and gross profit targets.
Successful candidates will have an excellent level of written and verbal communication, a passion for learning about new technology in a fast-moving environment, and the ability to build a strong rapport with customers. Familiarity with FCA compliance requirements and experience at a Sales Controller or above within the automotive sector is required. Full training will be provided for the right individuals.
In addition to receiving a competitive salary, for the right candidate this position will offer:
* Industry leading package
* 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
* Pension Scheme & Life Assurance
* Company Car
* Discount on Service, Bodyshop and Parts
* 1 day each year to volunteer for a charity of your choice
* Cycle to work purchase scheme
* Access to Perks at Work discount website
Requirements:
* To be eligible for a company vehicle, you must be 19 years old and hold a full driving licence for a minimum period of 6 months.
* Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
* We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you.
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 8 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Retail Motor Vehicles
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