Job summary Lea Vale Medical Group have an exciting opportunity for an enthusiastic and self-motivated person to join our expanding Admin Team. We are a busy medical practice located in Luton Town Centre and we have recently been rated outstanding by the CQC. The role is full time and has flexible working hours. As an employee of Lea Vale Medical Group, you will enjoy the following benefits: Competitive Salary NHS Pension Support to guide your personal and professional development Excellent training opportunities Main duties of the job We are looking for someone to undertake a variety of administrative duties to assist in the smooth running of the practice including scanning, completing tasks and identifying patients for review. You will process clinical correspondence safely and efficiently ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team. If you are a well organised person, who thrives in a busy working environment where no two days are the same, we'd love to hear from you. About us We are a CQC outstanding rated practice who believes in delivering high quality primary care services through effective teamwork and constant learning. We are looking for people who share the same teamworking ethics to join our team. We learn from the past but are always looking to the future. This is true for when we look for new staff as well, your skills and experience will be what make you suitable for this role but we are more interested in your ideas for the future How you want to develop yourself and how that will improve our practice and the service we offer to our patients. Date posted 28 January 2025 Pay scheme Other Salary £11.73 an hour Contract Permanent Working pattern Full-time, Flexible working Reference number A0676-25-0002 Job locations 9 Liverpool Road Luton LU1 1HH Job description Job responsibilities Processing practice correspondence, which includes coding clinical information. Identify complex or higher risk areas that require input or knowledge from the clinical team. This includes safeguarding issues. You will work to the agreed practice protocols. You will work closely with the practice administrators and clinical team to ensure that you are providing a safe and high quality service to the practice. Liaise with external agencies such as secondary care, community service providers, solicitors and insurance companies as required. Contact patients via phone, SMS or letter to arrange appointments for review To assist with all clerical and administrative duties within the administration department We would particularly welcome applications from individuals who are: Experienced medical administrators, with excellent IT and typing skills; Adaptable and friendly, with strong administration, time management and organisational skills; Excellent communicators able to work in a confidential and discreet manner; Able to "think on your feet" in a busy working environment; Able to multi-task, work hard and maintain a high level of attention to detail, when under pressure; Able to work as part of a multi-disciplinary team, as well as comfortable working independently. We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately Job description Job responsibilities Processing practice correspondence, which includes coding clinical information. Identify complex or higher risk areas that require input or knowledge from the clinical team. This includes safeguarding issues. You will work to the agreed practice protocols. You will work closely with the practice administrators and clinical team to ensure that you are providing a safe and high quality service to the practice. Liaise with external agencies such as secondary care, community service providers, solicitors and insurance companies as required. Contact patients via phone, SMS or letter to arrange appointments for review To assist with all clerical and administrative duties within the administration department We would particularly welcome applications from individuals who are: Experienced medical administrators, with excellent IT and typing skills; Adaptable and friendly, with strong administration, time management and organisational skills; Excellent communicators able to work in a confidential and discreet manner; Able to "think on your feet" in a busy working environment; Able to multi-task, work hard and maintain a high level of attention to detail, when under pressure; Able to work as part of a multi-disciplinary team, as well as comfortable working independently. We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable - GCSE Mathematics & English (C or above) - NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Skills and Competencies Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (Planning & Organising) Competent in the use of Office and Outlook Desirable Experience in using SystmOne Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable - GCSE Mathematics & English (C or above) - NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Skills and Competencies Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (Planning & Organising) Competent in the use of Office and Outlook Desirable Experience in using SystmOne Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Lea Vale Medical Group Address 9 Liverpool Road Luton LU1 1HH Employer's website https://www.leavale.nhs.uk/ (Opens in a new tab)