At World Kinect, our people are our most valuable asset and your development and growth benefits our company. As you “Fuel Your Career” with new opportunities we encourage you to apply to this internal position or refer external talent you may know. Reporting to the Customer Service and MPS TLer, the Senior Customer Service Advisor - MPS is a n entry level leadership role covering the Monthly Payment Scheme aspect of o ur domestic customer service function. Assisting the Customer Service and MPS TLer in managing and o verseeing all customer service and administrative tasks in relation to customers using our Monthly Payment Scheme (MPS) including but not limited to: Assist Customer Service and MPS T L er in managing the day-to-day operations of the Monthly Payment Scheme team and the C&I Support team to ensure KPI targets are met and performance standards are maintained to a high level. Working to manage all aspects of the Monthly Payment Scheme offering, ensuring the administration and customer management is kept up to date. Setting up MPS accounts on behalf of customers Conducting credit checks for prospective MPS Customers and working with the depots to manage deliveries for customers who fail Confirming Direct Debit details and setting up via a m andate script Liaising with customers regarding their monthly payment amounts, current and future usage and any issues likely to arise Working closely with the Finance and Exposure Control teams to ensure all accounts remain in balance and any shortfalls are identified and paid promptly Conducting all administrative tasks involving the Monthly Payment Scheme Monitor and contact lapsed and lapsing customer s to minimise c ustomer c hurn Handling accounts on behalf of deceased customers and their families sensitively Cleanse and f ollow up at Domestic c ustomer y ear end to ensure data remain s up to date and rel evant Working closely with Customer Services and Operations teams to remedy any issues with orders placed by MPS customers Help identify a reas of efficiency in process and speed of customer approvals Work within WFS process and DOA guidelines Acting in a manner in line with Watson Fuel’s vision and values at all times Work to ensure MPS customers where needed adopt a paperless environment Compliance with Data Protection Act & GDPR Compliance with Company Policies & Procedures From time to time you may be asked to complete general customer service activities including but not limited to: Complaint resolution within a timely manner and in accordance with company expectation. Confirming order status with customers Advising customers of non-delivery specifics Dealing with customer enquiries relating to orders and deliveries Taking inbound calls from customers. Liaising with Sale Advisors, Business Account Managers, Customers, internal departments and Suppliers Processing orders from customers during busy periods Updating customers account details LI-JK1