Responsibilities
* Fully accountable for the control of all financial and commercial aspects of the contract.
* Drive high quality financial performance to influence P&L result and maintaining profit margins.
* Ensure the O1 and S1 are accurate, undertaking periodic reviews.
* Ensure opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability.
* Forecasting the maintenance, extra works, and project financial annual projection.
* Build and develop relationships with key business and account stakeholders.
* Deliver monthly/quarterly review meetings with key client stakeholders.
* Deliver monthly internal contract review meetings.
* Seek competitive quotations and better buying.
* Act as an escalation for all issues.
* Embed a strong on-site QHSE culture, following all necessary reporting processes.
* Actively identify and implement innovation across the contract to enhance performance and continue to exceed the client’s expectations.
* Sub-contractor management, including review meetings, ensure safe working practises are adhered to.
People management
* Daily management of direct (operations manager, lead contract support, contract support and soft services manager) and in-direct reports, ensuring compliance with processes and procedures.
* Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.
* Ensure business policies and processes are effectively communicated and implemented.
* Staff retention, keep them motivated, deliver employee engagement surveys and promote regular review meetings.
Selection Criteria:
* Strong M&E knowledge and an understanding of operating in a critical environment is essential.
* Calm manner, able to work under pressure and with changing demands and priorities. Good communication etiquette.
* Strong organisational abilities ensuring all documentation is stored and auditable.
* Experience in leading a team.
* Experience of managing escalation and business critical issues.
* Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects.
* Familiarity with audit processes and documentation.
* Obtain full Security Clearance