Job Ref: RBH14762
Branch: The J Marylebone Hotel
Location: The J Marylebone Hotel, London (North West)
Salary/Benefits: Competitive Salary + Great Perks!
Contract type: Permanent
Hours: Full Time
Shift pattern: 22:45 - 07:15
Hours per week: 40
Posted date: 30/08/2024
Closing date: 02/11/2024
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
LIFE OF A NIGHT GUEST SERVICE MANAGER AT J MARYLEBONE LONDON
What you'll be doing...
Reporting to the Deputy General Manager, you can expect your working day to include the following responsibilities:
You will be responsible for the running of the Reception shift during nights, managing guest expectations and delivering great guest satisfaction. Checking in and out, processing of accurate billing cashier duties, as well as leading a team of great individuals. You will be required to act as Duty Manager on a rota basis. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Night Guest Service Manager, you will need the following qualities and skills:
* Passionate about delivering GREAT SERVICE and BE GUEST FOCUSED,
* Have previous experience as a Nights Reception Supervisor or Guest Relations Supervisor,
* Experienced in handling guests queries and complaints,
* Experience using MEWS or Opera PMS,
* Willing to learn new things and work as part of a wide hotel team,
* Flexible to work a range of shifts and days.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Discounted hotel room rates for you and your friends family
* Extra days holiday for your birthday
* Flexible working arrangements
* Pension
* Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.
#LifeatRBH
The J Marylebone Hotel is situated in the heart of London with 93 thoughtfully designed rooms. Our accommodations feature cutting-edge amenities such as sensor lighting for a seamless and comfortable stay. Centrally located in the heart of London, we provide easy access to the city's attractions, while our ground-floor restaurant offers a delightful buffet breakfast. Complimentary Wi-Fi is available throughout the property, and we offer a variety of room options, including family rooms, to cater to all our guests' needs.
The J Marylebone Hotel is entering an exciting new chapter as we transition to become the first voco hotel in London! voco is a premium IHG brand, known for its unique charm, thoughtful touches, and emphasis on sustainability.
This is a unique opportunity to be part of this transition, as we introduce voco to the city of London. You will have the chance to work in a newly branded environment that values sustainability, personality, and genuine guest connections.
We offer opportunities for career advancement within the RBH Management hotels, and the chance to be a key player in our exciting rebrand. If you’re passionate about redefining guest experiences and excited about the opportunity to bring voco to life in London, we’d love to hear from you.
Does this sound exciting to you? Apply right away!
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