Relief Support Officer - Southampton
Full Time
Pay: £15
Must have a car and be willing to work up to a 25-mile radius.
Mitie has a great opportunity for a Retail Relief Security Officer to join the Total Security Management Team.
Retail Relief Security Officers must be available to cover various shift patterns and be flexible in their approach to working locations and potential changes to working patterns.
Main Duties
1. To protect customers and colleagues from physical and verbal abuse by providing a reassuring and professional security presence.
2. To provide a highly visible security presence which is easily identified by both customers and colleagues while delivering an exceptional level of customer service.
3. To proactively deter and prevent anti-social behaviour, theft, and criminal activity.
4. Liaising with store management, Police, and other external agencies when required.
5. Utilising conflict resolution to diffuse difficult situations that may arise within the workplace.
6. Ensuring behaviours and situations that endanger the health, safety, and wellbeing of colleagues, customers, and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
1. The elite security officer will need to be a team player with an enthusiastic attitude.
2. Able to work on their own initiative.
3. Retail Security experience.
4. Flexible approach to work to suit business needs with the ability to work with different teams as required.
5. Excellent communication skills, both written and verbal.
6. Capable in the use of technology.
7. The ability to identify triggers to conflict along with excellent mediation skills.
8. The ability to conduct oneself to high ethical standards.
9. Conflict resolution trained.
10. Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial.
11. A Full UK Driving licence would be beneficial.
12. To maximise the use of BWCCTV during confrontational situations.
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