Sales Assistant - Prestwick - 31.5 Hours
Description
At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant, your role is to assist the customer and promote sales in accordance with company policy.
Rota
* Monday (5.5 hours): 10.00am - 4.00pm
* Tuesday (7 hours): 10:00am - 5:30pm
* Thursday (7 hours): 10:00am - 5:30pm
* Friday (7 hours): 10:00am - 5:30pm
* Sunday (5 hours): 11:00am - 4.00pm
Responsibilities
* Being part of the team creating a friendly, pleasant, and welcoming environment in Wright’s Home Hardware at all times.
* Serving customers in a pleasant and courteous manner ensuring their wellbeing.
* Assist customers on range, variety, and suitability ensuring the purchase meets their requirement.
* Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company’s related products list.
* Help to promote the company website as an online brochure for shop customers to use.
* Promote the company’s delivery service to shop customers.
* Ensure stock items are filled up daily, keep shelving tidy, and assist with product display.
* Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced.
* Ensuring that all purchases are charged at the correct price and paid for by customers.
* Responsible for operating the cash register, handling cash, credit/debit cards, and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
* Deal with exchanges and refunds in line with company policy.
* Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
* Deal with incoming telephone calls from customers and colleagues using the company salutation.
* When taking breaks ensure that a member of staff is in the sales area.
* Escalate all shop complaints/faulty products to the Shop Manager or Assistant Shop Manager.
* Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
* Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks, and a full annual stock check.
* Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated, and in a tidy organized manner.
* Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
* Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.
* Carry out any other duties as required from time to time by the Shop Manager.
Skills Required
* Organisational skills and the ability to multitask.
* Good time keeping.
* High level of personal hygiene.
* Comply at all times with the company dress code.
* Flexible in the hours you are able to work.
* Comply at all times with the company Health & Safety policy.
* This position includes heavy lifting (25kg).
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