Based in the centre of Bacup, Lancashire, we are a large GP training practice with a list size of approx. 15,000 patients.
We are looking for a hardworking, reliable, and well-motivated flexible person to join our busy Practice team who strives to ensure that our patients receive the best possible service from the Practice.
The candidate will have total overall responsibility and management of the day-to-day functionality of the organisation's data quality systems, IT systems, Qof and Quality Contracts.
Main duties of the job
Duties can include but are not limited to:
1. Qof management lead
2. Mentorship, training + development of staff in relation to IT, Qof + data quality
3. Support the Caldicott Guardian + IG lead in relation to IT + data quality
4. Be the Practice IT + Digital lead
5. Support the management team in meeting Practice and CQC standards
Flexibility will be essential for this post.
A background in Primary Care or Healthcare is desirable though not essential as training and support will be available for the right candidate.
About us
An exciting opportunity has arisen at Irwell Medical Practice for a highly capable and enthusiastic Data Quality Co-ordinator wishing to work in an innovative, supportive and rewarding environment.
Based in the centre of Bacup within the Rossendale Valley and only 40 minutes from Central Manchester, Irwell Medical Practice is surrounded by beautiful unspoilt countryside, excellent Ofsted rated schools and boasts superb modern LIFT building facilities. With a list size of over 15,000 patients, we are a large, high achieving Practice dedicated to providing high quality patient care. The Practice was awarded the overall rating of Outstanding by the CQC in November 2017 with specific mention in the Well-Led section.
Job responsibilities
Total overall responsibility and management of the day-to-day functionality of the organisation's data quality systems, IT systems, Qof and Quality Contracts.
The following are the core responsibilities of the Data Quality Co-Ordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Total overall responsibility for Qof + Quality Contract
2. Chair monthly Qof + Quality Contract Meetings providing an update on progress to the Partners + Management Team
3. Chair an annual update meeting on Qof + Quality Contract to the Practice Team
4. Train, mentor + develop the Data Quality Administrator
5. Support the Data Quality Administrator in the completion of Chronic Disease Recall system, bulk text messaging + campaigns, importing/updating of templates, word documents + clinical system
6. Induction of all new starters with Qof + data quality training
7. Continual review of staff data quality + feedback to staff with the support of the Management Team
8. Develop a Qof training package for all GP trainees + students
9. Carry out regular data quality audits
10. Support the Caldicott Guardian + IG Lead for data audit purposes
11. Support management team in the completion of the annual Data Security Protection Toolkit
12. Support the Management Team with IT + Digital Project management and implementing new systems
13. Be aware of the Practices back-up and disaster recovery procedures and ensure these are followed within the Data Quality Team
14. Ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance working closely with the IG Lead and Caldicott Guardian
15. Build, generate and carry out searches as required by the organisation to enable reports to be produced and action plans devised
16. Support the practice manager with all elements of the online patient access software and online consultations
17. Assist the Administration Team with coding of all patient correspondence
18. Support Trainees + Students with clinical and quality improvement audits
Person Specification
Experience
* Experience of establishing effective office administrative systems
* Experience of working with the following:
* MS Server and Desktop operating systems, Windows, SAN Technology, Anti-virus products, network infrastructure appliances, firewalls
* Experience of working in a health care setting
* Experience of using EMIS Web, Docman, iPlato, AccuRx
Skills + Personal Qualities
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* In-depth knowledge of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of core office hours
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics & English (C or above)
* Degree in IT or related subject
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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