Job Summary
The Physiotherapy Department is looking for a full-time appointment clerk to join the team in order to assist in providing a comprehensive appointment booking service within a timely and efficient manner.
The successful candidate will need to have good communication skills, including an outstanding telephone manner and organisational skills. As well as excellent IT/data input skills, be competent in MS Word/keyboard skills, and demonstrate an understanding of confidentiality. They will assist in the general administration of the service provision as well as working to input departmental statistical information. Training for the Tiara appointment system will be provided, with ongoing support from the System Manager.
The work is varied and interesting. The necessity to be able to prioritise one's own workload is essential. Applicants should be able to use their own initiative while working as part of a close-knit team.
Recent and proven experience of working within this field in a healthcare setting (or similar setting) is essential, and applicants must be able to function well in a busy environment. Candidates must be flexible within their working environment and may need to assist at other therapies departments at the discretion of the Service Line management team.
Main Duties of the Job
1. To work as part of a team providing administrative and clerical support to the Physiotherapy and Hydrotherapy departments and its staff.
2. To act as a receptionist within the physiotherapy department; dealing with patient queries in person and on the telephone.
About Us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC; PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support, including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100. We recognise that work-life balance is important for our colleagues and invite requests from applicants around less than full-time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job Description
Job Responsibilities
* To deal with referrals to the physiotherapy department to ensure appointments are offered as quickly as possible and, when necessary, refer to clinical staff in order to prioritise.
* To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport, and recording information on the TIARA Management Information system.
Person Specification
Knowledge
* Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public.
* Computer skills and familiarity with Microsoft Word, Office, and other programmes (e.g., Excel).
Qualifications
* Proven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/equivalent demonstrable experience.
* Competent in English Language, with clear legible handwriting.
Abilities
* Good (and proven) communication and interpersonal skills.
* Ability to work within a team structure.
* Good telephone manner.
* Good organisational skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: University Hospitals Plymouth NHS Trust
Address: Physiotherapy Dept, Level 7, Derriford Hospital, Derriford Rd, Plymouth, PL6 8DH
Employer's Website: https://www.plymouthhospitals.nhs.uk/ #J-18808-Ljbffr