Job Description
Position: Dutch Speaking Customer Service Advisor\nOperating hours: Monday – Friday 8am – 5pm\nLocation: Fountainbridge, Edinburgh.\nSalary: £24,800 - £25,800\nOur Client\nA leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.\nWho we are looking for.\nWe are seeking a passionate and enthusiastic Dutch speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve.
These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.\nWhat you will get in return\nJoining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:\n33 days annual leave\nWorkplace health cash plan including claiming back for dental, optical and physiotherapy and much more\nEmployee well-being program, Employee Assistance Program and enhanced sick pay\nMonthly performance-based bonuses\nExtensive learning opportunities and resources to further your career\nEnhanced family policies (maternity/paternity/adoption)\nLife and health insurance\n3 additional days leave for parents/guardians.\nFree on-site gym\nHybrid working (after 6 months)\nFrequent employee engagement events\nRefer a friend bonus scheme\nWhat you’ll be doing\nProviding exceptional service to our customers, being the first point of contact responding to various travel queries.\nProviding resolutions to our customers via Call, Chat and Email.\nHandling customer queries with empathy, patience and compassion.\nAttending regular team huddles.\nKeeping up to date with the latest promotions, initiatives and company policies/procedures.\nAssisting in ad hoc assigned projects.\nWhat you’ll need\nCustomer service experience\nMust be fluent in Dutch and English\nEffective communication skills\nGood knowledge of Microsoft Office suite & Proficient typing abilities\nAbility to remain calm and logical in challenging situations\nExcellent problem-solving skills\nEnthusiastic approach with the desire to hit your goals and passionate about continuous development\nBe Aware of Recruitment Fraud\nPlease be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately