Permanent Luxury Retail Sales Associate - Jermyn Street Store, London
John Smedley are creators of the world’s finest knitwear. Established in 1784, we are the oldest manufacturing factory in the world, crafting beautiful, high-quality garments that are designed to last, made in England, and distributed the world over.
An opportunity has now arisen for an experienced and dynamic luxury Sales Associate to join our team at our London Jermyn Street store.
This is the ideal role for someone with luxury retail or customer service experience.
Pay is currently National Living Wage + commission, subject to review April 2025.
Working hours are 35 hours per week according to a rota planned by the store manager.
There is also a clothing allowance.
Working within the store, you will be responsible for delivering a first-class customer experience, consistently achieving your personal and the store team's sales and service targets, and maintaining an impeccable store standard across both product and in-store visual merchandising.
You will be a punctual, organized, and experienced candidate who can remain calm during busy periods while being adept at dealing with consumer, celebrity, and press clientele.
To be considered for this position, you must have a strong background in customer service or proven experience gained within a luxury retail environment.
We are looking for a confident communicator with excellent customer-facing skills who is enthusiastic and approachable, but not overbearing. You will also be required to undertake other tasks including store housekeeping and administration, as well as stock movement which involves carrying boxes, unpacking them to place stock on display or into storage as necessary, and re-boxing items for return to head office.
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