Credit Controller Location: Dummer, Basingstoke Salary: £25,000 - £30,000 To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected. Responsibilities: Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companies Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected Work with customers and other internal departments to resolve issues preventing payment Issue credit notes and request refunds where required Attend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt. Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasing Post bank receipts daily for various companies May be required to get involved with Direct Debit collections Liaise with customer experience team Provide summaries of expected bad debts Produce daily reports Take customer credit card payments Answer customer calls and emails Monitor payments inboxes Any other ad-hoc tasks that are required Skills & Competencies: Positive can-do attitude Strong customer service skills Strong communication skills, both verbal and written Attention to detail IT Literate including Excel Must be able to travel to other offices as required