South Tees Hospitals NHS Foundation Trust
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Job summary
21.5 hours per week.
Shifts are allocated over 7 days Monday-Sunday including late nights up until 20.00 and some bank holidays.
The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquiries on a face-to-face basis as well as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS).
Main duties of the job
Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and accuracy at all times.
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Qualifications
* GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
* NVQ 2 in Business Administration or equivalent experience
Knowledge and Skills
* Excellent communication and interpersonal skills
* Understanding of clerical processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South Tees Hospitals NHS Foundation Trust
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